Job Summary: GB Serviços is seeking an attentive, communicative, and empathetic Reception and Support Agent to welcome customers and deliver efficient support services. Key Highlights: 1. Greet and welcome customers courteously and professionally 2. Provide efficient and effective support, resolving issues 3. Collaborate with the team to ensure excellence in customer service GB Serviços, a leading company in the services sector, is currently seeking a qualified professional for the position of Reception and Support Agent. If you are attentive, communicative, empathetic, polite, helpful, and possess the necessary skills to perform tasks related to this role, we would love to hear from you. **Responsibilities:** * Greet and welcome customers, suppliers, and visitors courteously and professionally; * Understand and address customer needs by delivering efficient and effective support; * Provide accurate and relevant information to customers, both in person and via telephone or e\-mail; * Resolve customer-related issues promptly and satisfactorily; * Record and forward complaints or special requests to the appropriate departments; * Maintain an organized and clean reception area; * Collaborate with the team to ensure excellence in customer service; * Comply with company policies and procedures. **Requirements:** * Prior experience in customer service is desirable but not mandatory; * Excellent verbal and written communication skills; * Ability to actively listen and understand customer needs; * Punctuality and regular attendance at work; * Attention to detail and observational skills to effectively identify problems and solutions; * Empathy to handle diverse situations and understand customer needs; * Politeness and a professional demeanor in all interactions; * Helpfulness and a positive attitude; * Basic computer literacy is desirable. **We Offer:** * Salary: R$ 2\.162,60 * Meal Voucher (VR) * Food Allowance (VA) * Transportation Voucher (VT) * Attendance Bonus: R$ 315.00 * Life Insurance * University Discount If you meet all the above requirements and are looking for a dynamic and challenging company, GB Serviços is the right place for you Minimum Education: High School Diploma (Secondary Education) * VR * VT * VA * ATTENDANCE BONUS * LIFE INSURANCE * UNIVERSITY DISCOUNT
João Silva
Indeed · HR
João Silva
Indeed · HR
