Description
Job Summary:
The Digital Channels Specialist will develop and optimize digital dunning strategies, creating customer journeys, automations, and solutions for digital negotiation.
Key Highlights:
1. Development of digital dunning ladders and automated dunning journeys
2. Design of negotiation bot workflows (voice and text)
3. Implementation of new digital channels and technologies
We are seeking a **Digital Channels Specialist** to join our team.
This professional will be responsible for developing and optimizing digital dunning strategies, designing customer journeys, automations, and solutions that enhance digital negotiation capabilities.
**MAIN RESPONSIBILITIES:**
* Develop digital dunning ladders and automated dunning journeys;
* Design negotiation bot workflows (voice and text);
* Implement new digital channels and technologies;
* Analyze digital channel performance;
* Conduct tests and optimizations on digital campaigns;
* Support digital transformation initiatives for operations.
**REQUIREMENTS:**
* Completed or ongoing undergraduate degree;
* Knowledge of communication automation;
* Experience in structuring and designing digital customer journeys;
* Familiarity with messaging tools;
* Knowledge of bot platforms;
* Ability to analyze data and conduct experiments.
**Work Schedule:** Monday to Friday, from 8:12 AM to 6:00 PM.
**Employment Type:** CLT, on-site in Ribeirão Preto/SP.
Minimum Education Level: Undergraduate Degree
* Meal Allowance
* Food Allowance
* Transportation Allowance
* Discount Club
* Life Insurance
* Birthday Day Off
* Health Insurance
* Dental Insurance