Job Summary: Comprehensive administrative support to optimize processes, manage documents, and ensure compliance and efficiency of services. Key Highlights: 1. Administrative support for processes and documents 2. Customer and supplier service and relationship management 3. Interdepartmental collaboration and service optimization Perform administrative support activities, including monitoring, recording document inflows and outflows, making and receiving phone calls, attending to suppliers, the public, and colleagues from other departments, providing and receiving information, handling various documents—from drafting through receipt and authorization—complying with all required procedures, preparing reports and spreadsheets according to departmental guidelines, providing technical guidance to assistants, and assuming their responsibilities when necessary—all aimed at ensuring smooth administrative operations, optimizing service efficiency and quality, complying with regulatory requirements, meeting deadlines, maintaining quality standards, and minimizing costs through appropriate allocation of technical and material resources. **Detailed Description** * Maintain up-to-date patient records, ensuring all information is accurate. * Record document inflows and outflows, sorting and verifying data and dates to distribute them to respective recipients as promptly as possible. * Review documents to identify irregularities, verify calculations, classify, process, enter information, and archive—supporting compliance with governmental regulations and internal policies. * Draft and complete documents, type texts and spreadsheets, update registrations, fill out forms, prepare drafts, and arrange authorizations—contributing to the dissemination of reliable information. * Monitor administrative processes, verifying deadlines, locating and tracking processes and notifications—ensuring compliance with company policies and regulations. * Receive, review, and process patient and dental service provider claims, ensuring procedures are covered under the plan. * Maintain and update patient, clinic, and accredited service provider registrations, ensuring accuracy and integrity of data entered into claim management systems. * Provide administrative support to customers by responding to inquiries and offering assistance as needed—contributing to customer satisfaction, retention, and loyalty. * Collaborate closely with other company departments—including customer service/relationship management, technical area, and billing team—to ensure customer requests are resolved quickly and efficiently. * Manage consumable and office supplies, checking available quantities, completing requisitions, and requesting purchases from the responsible department—supporting the execution of departmental activities. * Consistently embody values aligned with AmorSaúde’s beliefs, ensuring genuine adherence and commitment to ethical principles guiding internal and external professional relationships. * Engage in customer retention efforts by resolving requests and preventing cancellations. * Support departmental administrative routines. * Develop and maintain appropriate relationships with customers, suppliers, the community, and public and private agencies and entities—contributing to sustaining and enhancing AmorSaúde’s institutional image. * Comply with and assist in disseminating Information Security Policies and Procedures, per LGPD (Brazil’s General Data Protection Law), by correctly using authorized access credentials and technological devices provided by AmorSaúde—ensuring confidentiality, integrity, and security of sensitive information, reinforcing business credibility within its sector, and minimizing potential risks. Minimum Education: Bachelor’s Degree Desired Qualifications: * Business Administration, Bachelor’s Degree * Maternity Kit for pregnant employees * Refuturiza e-learning course platform * Psychotherapy: monthly voucher covering up to 6 telemedicine sessions * Life insurance * Quick Massage * Vacation bonus * Workplace gymnastics * Unimed health insurance with monthly premium * “Cartão de Todos” (All-in-One Card) * Birthday day off * Fresh fruit daily * Meal allowance/food voucher of BRL 31.00 per workday and during vacation * No dress code * “Férias & Co.” (Vacation & Co.) program * Gympass/Wellhub * SESC membership agreement * Daycare allowance for mothers with children up to 12 months old