Support Technician

Description

**Nice to meet you, we are Evertec!** **Evertec** is a company specialized in **technology for the financial sector**, with over 27 years of operation and presence in 26 countries across Latin America and the Caribbean. Processing over 11 billion transactions annually, we are a reference in solutions that drive the digital transformation of the market. We offer a complete portfolio of **software solutions**, serving financial institutions, enterprises, and fintechs seeking **innovation, security, and efficiency**. Our commitment is to **technological excellence**, financial inclusion, and generating sustainable value for customers, employees, and partners—fostering a more connected and accessible ecosystem. Requirements: The ***End-User Infrastructure*** team is responsible for ***sustaining the technological environment for employees***, and seeks a ***Support Technician*** to join our team at Brazil’s largest software development company focused on financial market products—where we believe technological innovation inspires progress. **This role will be responsible for:** * Providing support and assistance to employees. * Supporting network infrastructure, telephony, firewalls, switches, and Wi-Fi. * Managing equipment and peripherals. * Assisting in projects involving new system implementations or infrastructure upgrades. **To \#match, this position requires the following mandatory qualifications:** * Currently pursuing or having completed a bachelor’s degree; * Experience or familiarity with support and customer service. * Experience supporting network infrastructure. * Strong communication skills and ability to build relationships. **The following knowledge or experience would be considered an advantage:** * Preventive and corrective maintenance of IT equipment. * Configuring user accounts and permissions in systems. * Installing, configuring, and updating operating systems and software. * Maintaining and supporting network infrastructure. Benefits **So, did you identify with what you’ve read so far? Then, let me tell you what you’ll find here—beyond a dynamic work environment:** * Meal or food allowance; * Flexible benefit (Flash); * Health insurance; * Partners for psychological, legal, financial, and nutritional support (CLUDE, C4LIFE, and ASQ); * Psicologia Viva; * Dental insurance; * Daycare allowance; * Allowance for children with special needs; * Fertility treatment allowance; * Extended maternity and paternity leave; * Transportation allowance or Remote Work Allowance (for fully remote contracts); * Gympass (Wellhub) and TotalPass; * Flexible working hours; * Life insurance; * Partnership club; * Sesc partnership; * Just dress no code (no dress code); * Birthday day off; * Beca (education incentive program); * PPR or Bonus—based on goal and performance achievement. We value **diversity**, and understand that what truly adds value is precisely varied ideas and perspectives. Therefore, race, color, religion, gender and gender identity, nationality, disability, sexual orientation, ancestry, or age will not prevent you from joining our team.