CREW CONTROLLER I (Internal)

Description

Job Summary: Crew Controller I manages operational and crew contingencies, ensuring resolution of daily issues and flight safety. Key Highlights: 1. Direct involvement in managing operational and crew contingencies. 2. Responsibility for resolving issues arising during daily operations. 3. Collaboration within an innovative and pioneering company in the aviation sector. We currently have an opportunity to join us as **CREW CONTROLLER I** **Responsibilities and Duties** **a)** Address operational demands assigned by coordination, such as flight cancellations and delays; aircraft substitutions; airport closures; aircraft undergoing maintenance; flight reprogramming and/or consolidation; and other contingency-related requests. **b)** Monitor and manage crew-related contingencies, including medical leave; absenteeism; regulatory compliance for aircrew; and crew reassignments according to operational needs. **c)** Report crew-related incidents to the operational leader. **d)** Responsible for resolving problems arising during daily operations. **e)** In case of perception or suspicion of any occurrence that may affect flight safety, immediately inform the operational leader. **f)** Stay up-to-date by reading all Company publications, manuals, and work instructions. **g)** Periodically update yourself via the corporate portal and email, reviewing all items sent. **h)** Stay up-to-date by regularly checking your corporate emails. **Requirements and Qualifications** **Required Knowledge and Skills:** * Completed Bachelor’s degree; * Proficiency in Microsoft Office suite; * Intermediate English for **CONVERSATION** is a strong advantage; **Desired Behaviors:** * Communication; * Decision-making; * Negotiation; * Systems thinking; * Emotional intelligence and resilience. Work Location: Headquarters We democratize access to air transportation in Brazil and have established ourselves as one of the fastest-growing airlines worldwide. Proudly innovating, we pioneered solutions such as facial recognition *check-in*, onboard Wi-Fi, mobile geolocation for Customers, and a fully accessible website designed for people with disabilities. None of this would be possible without our greatest differentiator: **GOL’s Eagles**. With this incredible Team, we deliver dedication, care, and the unique GOL Way of Being and Doing—connecting people and creating new stories every day. Our culture is diverse and grounded in values guiding us on every new journey, always reflecting who we are: **Simple, Human, and Intelligent**. By our side are Colleagues proud to be **Orange Blood** and who, with mastery, live our purpose of being **First for Everyone**.