Junior Observability Analyst

Description

Job Summary: A professional responsible for monitoring and supporting IT environments, using observability tools to quickly identify incidents and continuously learn. Key Highlights: 1. Continuous monitoring of customer environments 2. Assistance in resolving basic observability issues 3. Continuous learning of new technologies **Job Summary:** A professional responsible for monitoring and supporting IT operations, using observability tools such as Zabbix, SolarWinds, Grafana, and others. Assists in alert configuration, metric collection, and basic data and log analysis, ensuring environment visibility and rapid incident identification. Works under direct supervision, with a focus on continuous learning and technical development. **Job Summary:** * Continuous monitoring of customer environments using tools such as Zabbix, SolarWinds, Dynatrace, Datadog, Grafana, and InvGate. * Basic alert configuration and tuning for failure and performance degradation detection. * Initial collection and analysis of logs and metrics, identifying potential anomalies and escalating incidents when necessary. * Handling technical support tickets, assisting customers in resolving basic observability issues. * Generating periodic reports on system availability, performance, and trends of monitored systems. * Collaborating with customer technical teams to adjust configurations and optimize monitoring. * Supporting the implementation and improvement of dashboards within the tools used. * Continuous learning about new observability technologies and tools. **Required Skills:** * Currently pursuing or holding a degree in IT, Engineering, Computer Science, or related fields. * Basic knowledge of at least one monitoring tool (Zabbix, Grafana, Dynatrace, Datadog, SolarWinds, InvGate). * Familiarity with networking, servers, and operating systems (Windows and Linux). * Analytical ability and strong communication skills for customer support. Basic English (reading documentation and technical terms). **Desired/Preferred Skills:** * Prior experience in technical support, NOC, or operations centers. * Basic knowledge of SQL, REST APIs, and ITSM tools. * Familiarity with scripting (Python, Shell, PowerShell) for task automation. * Certifications in observability or monitoring are a plus. * Intermediate English for conversation is a plus.