Hotel Housekeeper

Description

Job Summary: Opportunity for a dedicated housekeeping professional responsible for cleaning and preparing guest rooms, maintaining hotel standards, and delivering exceptional, detail-oriented service to guests. Key Highlights: 1. Passion for service and excellent verbal communication 2. Attention to detail, speed, and accuracy in tasks 3. Teamwork and focus on guest satisfaction **Brief Description of Responsibilities:** * Attend daily housekeeping department meetings; * Clean and prepare guest rooms before arrival, during stay, and after departure; * Change linens, make beds, and replenish necessary supplies according to hotel-established procedures, ensuring daily adherence to standards; * Organize the cleaning cart with all required materials, equipment, tools, and other items needed for room cleaning and preparation; * Respond to guest requests in accordance with hotel-established standards; * Manage pantry supplies (bath towels, face towels, sheets, blankets, etc.); * Collect guest laundry for the laundry service and issue appropriate documentation per department standards; * Maintain cleanliness and preservation standards for room furniture; * Maintain and preserve department equipment and supplies, using cleaning products correctly; * Inspect all furniture for tears or stains and report findings to the supervisor; * Use the correct diluted cleaning products for designated surfaces, along with mandatory Personal Protective Equipment (PPE) required for task execution; * Forward lost or forgotten guest items to housekeeping for proper Lost & Found procedures; * Comply with hotel and departmental policies and procedures; * Ensure confidentiality and security of all guest rooms; * Perform other duties as assigned by the immediate supervisor. **General Skills:** * Passion for service; * Excellent verbal communication skills; * Attention to detail, speed, and accuracy in performing tasks; * Ability to work cohesively with colleagues as part of a team, under minimal supervision; * Maintain confidentiality of guest and customer information, business-related data, and associated brands; * Enthusiasm; * Organization; * Engagement; * Commitment. **Experience:** * Experience in luxury hotels is a plus; * Knowledge of Leading Quality Assurance (LQA) service standards is a plus. **Education:** * High school diploma or equivalent. **Languages:** * Portuguese: fluent written and spoken, or native (mandatory). **Employment Type & Benefits:** * Employment type: CLT (Consolidation of Labor Laws); * Working hours: 08:00–16:20 / 14:50–23:00; * Work schedule: 6 days on, 1 day off (Operational); * On-site work; * Health insurance; * Dental insurance; * Group life insurance; * Transportation allowance; * On-site meals; * Uniform; * Service charge (tip); * iFood Card: Meal allowance; * Total Pass: Corporate benefit offering access to top gyms and studios nationwide, plus mental health and quality-of-life solutions; * Petlove: Your pet is entitled to health coverage including consultations, exams, and vaccinations. * Special rates for company accommodation services and outlets. **\*\*FRAUD ALERT\*\*** Dear Candidates, We are aware that certain individuals, acting in bad faith, have impersonated recruiters and are offering employment contracts on behalf of TIVOLI MOFARREJ SÃO PAULO and SEEN SÃO PAULO. These requests have been made by third parties using email accounts containing our brand names to ask prospective candidates to submit personal document numbers and even payments for purported services. **Therefore, we clarify that Tivoli Hotels & Resorts does not request any form of payment, product purchase, or service acquisition from job applicants.** Sincerely, Recruitment & Selection Team **TIVOLI MOFARREJ SÃO PAULO** Alameda Santos 1\.437, Cerqueira César, São Paulo, Brazil, 01419\-001\. T: \+55 (11\) 3146\-5900 \| E: recrutamento.tspm@tivolihotels.com Minimum Education Level: High School (Secondary Education)