Customer Service Agent

Description

Job Summary: Operational professional providing service to members, handling account openings, actively promoting products and services, managing sales and after-sales activities, with a focus on members' needs. Key Highlights: 1. Multichannel service to members, including in-person and digital channels 2. Proactive engagement with products and services, including sales and after-sales support 3. Critical perspective to understand members' needs **Description and Responsibilities:** **Working Hours:** 8:00 AM to 5:15 PM **Level:** Operational **Employment Type:** Permanent – CLT Provide service to members via communication channels and in person. Support back-office operations, including account openings and proactive promotion of products and services. Conduct sales, track requests, and manage after-sales activities. Apply critical thinking during service interactions to identify members' needs. **Requirements:** **Education:** Currently pursuing or completed undergraduate degree in Administration, Accounting, Mathematics, Economics, or related fields. **Required Knowledge:** * Full Microsoft Office suite **Requirements:** * Availability to work in Nazareno **Benefits:** Seniority bonus, Childcare allowance, Private pension contribution, Day off, UNIMED health plan – 100% monthly premium covered by the cooperative, Life insurance, Life insurance, Uniform provided after probation period, Food allowance, Meal voucher, Transportation allowance