OPERATIONS CONTROL CENTER ASSISTANT

Description

Job Summary: Responsible for monitoring the team's rescheduling and visit confirmation activities, analyzing indicators, and improving processes in a company that values development and diversity. Key Highlights: 1. Opportunity to gain knowledge and develop within an innovative company 2. Focus on monitoring, indicator analysis, and process improvement 3. Appreciation of diversity and inclusion of persons with disabilities (PCDs) We work tirelessly to connect people. Therefore, working at VERO is the ideal opportunity for those who enjoy challenges. More than that, it is an opportunity to gain knowledge and develop within a forward-looking company. Our COC team is growing—please see more details about this position below. **Responsibilities and Duties** * Monitor the team’s rescheduling and customer visit confirmation activities; * Analyze indicators and track the effectiveness of implemented procedures; * Review and improve processes within the assigned functional area. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Prior experience in customer service is desirable; * Flexibility regarding work hours; * Clear diction and agility; * Previous customer service experience is a plus. **Additional Information** #### **Working Hours:** #### **We Offer:** * Performance-Based Incentive Program (PPR) * Medical and Dental Assistance * Meal and Food Allowance * Life Insurance * PAS (VERO Social Support Program) * One paid day off during your birthday month * Corporate University * Totalpass (Discounts at Gyms/Sports Facilities) * Daycare Assistance * Assistance for Children with Disabilities * Internet Allowance This position is open to candidates with disabilities (PCDs). At VERO, we value diversity because we believe it is essential to share ideas and diverse perspectives to ensure the representation our customers need! VERO values Privacy and Personal Data Protection. The candidate’s personal data will be processed in accordance with our Privacy Policy available on our website https://verointernet.com.br/politica\-de\-privacidade/, under the dedicated section “WHEN YOU APPLY FOR ONE OF OUR JOB OPENINGS”. We are **VERO**, Born from the combination of service quality and agile customer support to simplify the world for every client. Today, VERO ranks among the largest broadband providers in the country, serving over one million subscribers. Our purpose is to lead the (r)evolution of the customer experience—beyond connectivity alone. It is not just about doing more, but about doing better. Our services serve as bridges enabling people to access knowledge, entertainment, and high-quality, high-speed interactions. We know each person has their own world—and we pay attention to what that world needs. **VERO—AS BIG AS YOUR WORLD!**