IT Support Technician - Infrastructure

Description

Job Summary: An IT professional to provide technical support, install, configure, and maintain computer equipment, networks, and operating systems, resolving hardware and software issues. Key Highlights: 1. Remote and on-site technical support for networks, hardware, and software 2. Preventive and corrective maintenance of IT equipment 3. First-level support for systems, computers, and networks Present in 21 states with over 360 stores, CONSTANCE serves an average of 200,000 customers per month and sells 3 million shoes/bags annually, making it the fastest-growing franchise in Brazil. One of the key factors contributing to this success is the "Self-Shoes" concept, which offers the true dream closet — featuring over 400 models organized by size and style across our stores! Discipline, hard work, determination, and passion are attributes of an ambitious company driven by challenges! The professional will be responsible for providing technical support, installing, configuring, and maintaining computer equipment, networks, and operating systems. Provide technical support to users and stores, remotely and on-site, resolving issues related to networks, hardware, and software; Perform tasks and address service requests within the Service Level Agreement (SLA); Install, configure, and update software and operating systems on workstations; Diagnose and resolve failures in operating systems, applications, and computer equipment; **IT Support Technician Responsibilities** Provide first-level technical support to resolve simple issues related to systems, computers, networks, printers, POS terminals, time clocks, telephony, and other devices. Perform preventive and corrective maintenance under supervision or following defined procedures. Assist store and office staff in the proper use of IT systems and equipment. Identify recurring failures and report them to the responsible supervisor for evaluation. Support verification of the functionality of IT equipment and infrastructure at units. Participate, under supervision, in equipment installation and configuration activities for new stores or technology upgrades. Follow information security guidelines and operational best practices when using systems. Contribute improvement suggestions and report critical incidents to supervision. **Requirements** * **Education**: Currently pursuing or completed undergraduate degree in IT-related fields (e.g., Information Systems, Computer Networks, Computer Science, Systems Analysis and Development, or related areas). * **Experience**: Technical IT support or Service Desk experience, delivering first-level user support for diagnosing and resolving issues related to computers, operating systems, networks, printers, and peripherals. Practical experience in installing, configuring, and performing basic maintenance of IT equipment; supporting users in corporate system usage; logging and tracking service requests in a ticketing system; and executing technical support procedures. Experience with remote and/or on-site support, adhering to operational procedures and information security best practices. Employment Type: Full-time, CLT (Consolidated Labor Laws) permanent position Compensation: R$2.500,00 – R$3.000,00 per month Benefits: * Medical insurance * Dental insurance * Education allowance * Corporate partnerships and commercial discounts * Life insurance * Meal voucher * Food allowance * Transportation allowance Selection Question(s): * What is your salary expectation? Work Location: On-site