Ensure the quality, reliability, and continuity of corporate systems by supporting end-user departments, performing system acceptance activities, and executing functional and integration tests—ensuring technology solutions meet business needs. **Key Responsibilities:** * Provide first- and second-level technical support to internal users, resolving incidents and service requests related to systems, applications, workstations, and IT resources—with emphasis on operational continuity. * Deliver functional and technical support for corporate systems, performing initial problem analysis, guiding users, and appropriately escalating issues for resolution when required. * Conduct system acceptance activities, including functional and integration testing, validating fixes, enhancements, and new features prior to production deployment. * Identify, log, and track defects, inconsistencies, and improvement opportunities in systems—ensuring delivery quality and reliability. * Support IT infrastructure-related requests (workstations, printers, access rights, basic connectivity), acting as a frontline support point without focusing on advanced environment administration. * Monitor and organize requests, incidents, tests, and improvements using Jira—maintaining up-to-date records and full activity traceability. * Assist in analyzing system integrations based on foundational development and database knowledge, supporting validation of data flows and business logic. * Support system implementation, updates, and enhancements—including participation in testing, validation, and user guidance. * Collaborate with internal departments, vendors, and/or technical teams to facilitate communication between end users and development teams. * Document procedures, system workflows, test scenarios, and acceptance evidence—contributing to process standardization and continuous improvement. * Contribute to organizing the IT environment and enhancing user experience—promoting agile, clear, and solution-oriented support. **Technical Requirements:** * Minimum 1 year of experience in Information Technology, preferably in technical support, systems analysis, or functional QA. * Experience supporting end users, diagnosing, and resolving incidents in corporate systems. * Experience in system acceptance—including functional and integration testing, validation of fixes, and new functionality. * Experience logging, tracking, and managing requests via Service Desk tools (Jira preferred). * Knowledge of programming logic and foundational system development concepts, with ability to understand business processes and rules. * Basic database knowledge (SQL), including execution of simple queries to support analysis and testing. * Experience in IT infrastructure environments—including workstation, printer, connectivity, and LAN/Wi-Fi network support. * Familiarity with Windows operating systems and basic Linux environment concepts. * Experience documenting processes, system workflows, and test evidence—contributing to organization and continuous improvement. * Awareness of information security principles, best practices for access management, credential usage, and data protection. **Behavioral Requirements:** * Strong verbal and written communication skills. * Ability to solve problems quickly and effectively. * Organized and detail-oriented. * Teamwork and collaboration mindset. * Proactive and initiative-driven in seeking solutions. * Capacity for continuous learning. * Time management and task prioritization skills. * Adaptability to change and emerging technologies. * Commitment to deadlines and delivery quality. **Other Requirements:** * Willingness to travel occasionally to company units. * Availability for after-hours support during emergencies (on-call duty). * Brazilian National Driver’s License (CNH), Category B. * Familiarity with ITIL and Agile methodologies is considered a plus. * Technical certifications (Microsoft, Cisco, CompTIA, LGPD) are advantageous. * Preference for candidates residing near the unit location (SJP/PR). **Job Location:** * São José dos Pinhais Unit – Neovia