Job Summary: A professional to work with telephony, voice and data systems, configuring and optimizing automated communication systems, and monitoring system performance and stability. Key Highlights: 1. Direct involvement with telephony, voice and data systems, IVR, PBX, VoIP, and dialers. 2. Configuration and optimization of automated customer service workflows. 3. Analysis of traffic, routing, call availability, and call quality. **Main Responsibilities** Work directly with **telephony, voice and data systems** Work with **IVR, PBX, VoIP, and dialers** Analyze **call traffic, routing, availability, and quality** **Configure, monitor, and optimize automated customer service workflows** Monitor performance and support the stability of communication systems **Required Education** **Completed high school education** (mandatory) **Desirable**: Technical or undergraduate degree (completed or in progress) in: Information Technology (IT) Computer Networks Telecommunications **Desirable Qualifications** **Proven work experience** in the field (desirable) Practical knowledge of **telephony and monitoring environments** Analytical, organized profile with attention to detail Employment Type: Full-time CLT Salary: R$2.000,00 per month Benefits: * Meal allowance * Transportation allowance