Description
Job Summary:
The professional will contact customers for confirmations and rescheduling of service orders, as well as provide support via chat and phone.
Key Highlights:
1. Customer service via phone and chat
2. Management of service orders and rescheduling
3. Direct communication with customers for confirmations
**Responsibilities:**
\- Contact customers to confirm Installation, Support, Address Change, and Upgrade service orders;
\- Contact customers when technicians report unproductive visits;
\- Contact customers to advance service orders when necessary;
\- Forward service orders to technicians;
\- Reschedule service orders reported from the previous day;
\- Assist customers via chat and phone, addressing inquiries with clear and concise information;
\- Escalate customer inquiries to other departments when required.
**Requirements:**
\- Proficiency in computer applications
\- Experience in customer-facing roles
\- Completed high school education
\- Residence in Ribeirão Preto and surrounding areas
Employment Type: Full-time
Compensation: R$1\.667,84 per month
Benefits:
* Medical insurance
* Dental insurance
* Fuel allowance
* Life insurance
* Meal voucher
* Transportation voucher
Work Location: On-site