Network Support Technician (Access Control, CCTV, Internet)

Description

Job Summary: Technician providing support for CCTV, networks, access control, with technical support for Windows and Linux systems, IT equipment, and network infrastructure, focusing on technical support and documentation development. Key Highlights: 1. Specialized support for CCTV, networks, and access control. 2. Comprehensive technical support for IT software and hardware. 3. Opportunity to apply knowledge across diverse technologies. **Job Description** Technician providing support for CCTV, networks, access control, etc. Technical education in technology-related fields, such as: Computer Science, IT Management, Computer Networks, and related disciplines. Professional experience in network technical support. Driver's license category A/B. Strong communication skills with clients. \- Support for Windows and Linux software. \- Support for IT equipment (desktops, notebooks, printers) and computer peripherals. \- Opening, handling, tracking, and closing service tickets. \- Providing support to clients using networked devices such as cameras, facial recognition readers, routers, access points, access control and remote access software, applications, and integrations with access control equipment. \- Managing service tickets and meeting SLA requirements. \- Knowledge of network infrastructure assets (APs, switches, etc.). \- Hardware knowledge for diagnostics and ticket creation. \- Proficiency in Office 365\. \- Best practices in Information Security. \- Development of technical documentation and operation of tools for ticket control and reporting. \- Supporting equipment installation activities and layout modifications. \- Equipment requisition, replacement, and restocking. Preferred Qualifications for this Position: \- Knowledge of MikroTik, Ubiquiti, Linux, etc. \- Professional experience in network technical support. \- Technical support experience in IT. Desired Knowledge: \- Operating systems (Windows/Linux servers and desktops). \- Knowledge of backup best practices. \- Familiarity with N1 and N2 Service Desk. \- Networking knowledge. Employment Type: Full-time, Permanent/CLT Salary: R$1\.995,00 \- R$2\.500,00 per month Benefits: * Corporate agreements * Life insurance * Pharmacy benefits * Transportation allowance Bonus Gympass Working Hours: * 12x36 shift schedule * 12-hour shift Additional Compensation Types: * 13th-month salary * Vacation bonus * Bonus * Overtime pay Employment Type: Permanent CLT Compensation: R$2\.115,00 \- R$2\.326,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Transportation allowance Work Location: On-site