Job Summary: This internship focuses on optimizing AI interactions on WhatsApp, analyzing tone, clarity, and empathy, identifying improvements, and standardizing responses to enhance customer experience. Key Highlights: 1. WhatsApp AI interaction optimization 2. Communication analysis and standardization 3. Collaboration with the technology team * Support the review of AI conversations on WhatsApp, observing tone of voice, clarity, and empathy. * Assist in identifying failures, bottlenecks, and opportunities for improvement in service workflows. * Provide support for sensitive interactions and follow-up on appointments not completed by AI. * Contribute to response standardization and suggestions for continuous service improvement. * Help analyze appointment booking rates, comparing services delivered by AI versus humans. * Support the generation of practical insights to improve conversion and customer experience. * Work closely with the technology team, learning about fine-tuning the service journey. Requirements: * Strong written communication skills in Portuguese, with clear and natural language. * Organizational skills and attention to detail for analyzing conversations and monitoring service interactions. * Proficiency with digital tools and service channels (e.g., WhatsApp). * Ability to adapt communication tone according to customer profiles. * Currently enrolled in an undergraduate program in Marketing, Business Administration, Advertising and Public Relations, Information Systems, Data Science, or related fields. Benefits * Internship stipend of R$ 1,200.00 (CLT) * Transportation voucher of R$ 200.00 * Collaborative environment open to new ideas.
João Silva
Indeed · HR
João Silva
Indeed · HR
