Description: Mandatory: * Bachelor's degree in IT-related fields; * Experience in on-site user support (Field Service); * Experience in equipment installation and maintenance; * Knowledge of hardware, Windows operating systems, MS Office, and general software; * Experience using ticketing management tools. ServiceNow is a plus; * Basic networking knowledge. Desirable: * Proactivity and autonomy to solve problems on-site; * Good communication and organizational skills; * Flexibility and availability for travel; * Ability to work in a team and collaborate; * Respond to technical tickets on-site by visiting users for system, software, desktop, monitor, printer, notebook, mobile, and other device diagnostics and maintenance; * Perform image deployment and equipment preparation for use; * Ensure compliance with internal processes and proper documentation of all activities performed; * Evaluate users' equipment requests, identifying their actual needs; * Provide on-site user support and basic training; * Verify IT compliance across units, promoting proactive actions to resolve issues (such as cable organization) and propose improvements; * Ensure service delivery within established timeframes; * Contribute to the continuous update of the knowledge base and to the service desk team’s training; * Support network, telecom, and infrastructure teams on-site (hands and eyes) whenever necessary; * Assist management in project execution and other diverse needs. 2511220202461883802