**Description:** **Job Description:** Role Mission \- Responsible for people management, processes, monitoring goal delivery, and budget compliance, always aiming to develop high-performance teams that meet the needs of customers and/or prospects in the retail/supermarket segment. **Responsibilities:** Ensure compliance with policies, standards, and procedures defined by the department through excellent service to customers and prospects; Ensure compliance with the department’s planned budget by monitoring data from planning and budget vs. actual reports; Contribute to ongoing opportunities and customer relationships, maintaining contact across the entire TOTVS ecosystem to foster knowledge sharing and mutual support; Manage crisis situations jointly with the sales department to improve customer and/or prospect satisfaction through process and procedure analysis and implementation of operational improvements; Define and monitor departmental performance indicators via indicator management, management reports, and periodic meetings with Segment GSNs, aiming to increase productivity/quality of Deals (Qualification) and reporting to the unit’s DSN; Promote, develop, and maintain a high-performance team through identification of required profiles, appropriate candidate selection, formal and informal feedback, one-on-one meetings, team meetings, follow-ups, and other activities; Support the sales department throughout the entire process, both technically and regarding optimal product commercialization models; Perform QA on solution design and ensure progress coordination with other departments. **Requirements:** Commercial Process Tracks: Software licensing models (Traditional, Corporate, Intera, etc.); TOTVS Project Methodologies (MITs) and PMI; Canvas methodologies \- Business Feasibility; Knowledge of commercial presentation and sales negotiation techniques; Value Engineering and its methods (ROI; Payback), focused on solutions selling; Advanced Microsoft Office suite; Basic Google Workspace suite. **Benefits:** Meal Allowance, Childcare Benefit, Health Insurance, Commuter Pass, Co-payment Health Plan, Dental Plan, Annual Profit Sharing (PLR), Life Insurance. 2512190202551698634