Junior IT Support Analyst

Description

Job Summary: A technical support professional ensuring proper operation of systems, equipment, and IT infrastructure to support business continuity in a retail company. Key Highlights: 1. Technical support in retail environments 2. Focus on IT infrastructure and systems 3. Opportunity to assist with server administration Provide technical support to corporate users, ensuring proper operation of systems, equipment, and IT infrastructure to support the retail company's operational continuity. Key Responsibilities Respond to and log technical support tickets (Level 1\), ensuring SLA compliance and service quality. Provide support to corporate users (hardware, software, internal systems, and workplace tools). Perform diagnosis and resolution of network-related issues, especially Wi\-Fi connectivity. Assist with installation, configuration, and maintenance of equipment (laptops, desktops, printers, etc.). Manage and update the IT asset inventory (hardware and software). Assist with basic server administration and execute updates under guidance from senior team members. Serve as liaison with IT vendors for support, maintenance, and contracted services. Assist with payment tracking for IT vendors. Request and monitor purchases of IT materials and equipment. Organize and maintain up-to-date departmental documentation (contracts, logs, procedures). Ensure compliance with information security policies and IT best practices. **Requirements** Currently pursuing or holding a bachelor’s degree in Information Technology, Information Systems, Networking, or related fields. Basic knowledge of technical support, networking, and infrastructure. Familiarity with Windows operating systems and Office 365\. Fundamental understanding of networking (TCP/IP, Wi\-Fi, VPN). Prior help desk technical support experience is desirable. **Behavioral Competencies** Organization and attention to detail Strong communication and user support skills Proactivity and sense of urgency Problem-solving ability Teamwork and collaboration Advantages Experience in retail companies Knowledge of ticket management tools (e.g., ServiceNow, Jira, etc.) Basic/intermediate English **About Skechers** Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e\-commerce and digital stores, and through our more than 5,300 Skechers retail locations.