Junior Analyst

Description

Job Summary: A rapidly growing fintech is seeking a Junior Customer Experience & Onboarding Analyst to operate on the front line—proactive and focused on continuous improvement of the customer journey. Key Highlights: 1. Work on the front line of customer experience and onboarding 2. Collaborate closely with Commercial, Product, and Support teams 3. Actively contribute to product and process evolution **Junior Customer Experience \& Onboarding Analyst \| ECX Pay** **(Hybrid \- Belo Horizonte \- MG)** We are a rapidly growing fintech building the best possible experience for our customers from their very first interaction. We seek a hands-on, curious individual with strong motivation to learn and work on the front line of customer experience. If you enjoy solving problems, speaking with customers, and directly impacting product growth, this role is for you. Your Responsibilities * Guide new customers through onboarding * Proactively engage with customers * Manage the onboarding pipeline, tracking each stage until full activation * Identify, prioritize, and follow up on initial issue resolution with internal teams * Collaborate with Commercial, Product, and Support teams to ensure the best possible customer journey * Collect and structure customer feedback, actively contributing to product and process evolution What We’re Looking For * Clear, concise, and empathetic communication (verbal and written) * Hands-on mindset * Proactivity and autonomy in problem-solving * High energy and eagerness to grow quickly * Strong organizational skills to manage multiple customers simultaneously * Curiosity and interest in learning about product, customers, and business * Continuous improvement mindset * Nice-to-Haves (not required) * Prior experience in customer support, onboarding, or customer success * Experience in fintech, SaaS, or technology companies * Familiarity with CRM tools (e.g., HubSpot, Salesforce) Compensation, Career Growth, and Benefits: * Competitive and negotiable compensation * ECX Pay Multi-Benefit Card * Opportunity to work directly with company founders * Growth potential * Dynamic and relaxed work environment with a culture of innovation and growth * Flexibility and autonomy * Hybrid work model Follow Us on Social Media! Website \- ecxpay.com.br Instagram \- instagram.com/ecx.pay **LinkedIn \-** **linkedin.com/company/ecxpay**