Job Summary: We are seeking a Senior Salesforce Developer to develop and enhance Salesforce Customer Service solutions in a critical, high-impact environment. Key Highlights: 1. Work in a critical, high-impact environment with a focus on Salesforce solutions. 2. Provide technical leadership and maintain a long-term vision across the Salesforce ecosystem. 3. Collaborate with Product, UX, and Operations teams to achieve service excellence. We are expanding the Customer Service development team for one of our clients, focusing on Salesforce solutions that support the entire support journey—including self-service, Subscriber 360 View, call center operations, and intelligent automations powered by Agentforce. We seek a Senior professional with strong technical expertise and product-oriented thinking to operate in a critical, high-impact, high-volume environment. You will be responsible for developing and evolving solutions across the Salesforce ecosystem, ensuring: * A seamless experience for customer service agents * Reduced friction for end customers * Technical quality, security, performance, and observability ### **What You’ll Do** * Develop solutions on Salesforce Service Cloud (Cases, Console, queues, macros, automations, and UI). * Build experiences on Experience Cloud (LWR and LWC preferred). * Develop components for Customer/Subscriber 360 View. * Support the adoption and evolution of Agentforce (intelligent assistance and automations). * Design and implement integrations via APIs with internal and third-party systems. * Ensure quality through testing, code reviews, and architectural best practices. * Partner closely with Product, UX, and Operations teams. * Serve as a technical reference, supporting architectural decisions and accelerating team delivery. ### **Mandatory Technical Requirements:** * Solid experience with Salesforce Service Cloud. * Proficiency in Apex, LWC, SOQL/SOSL, governor limits, and governance. * Experience with Experience Cloud. * REST/SOAP integrations, OAuth/JWT. * Automated testing, Git, CI/CD (Salesforce DX). * Observability, logging, and troubleshooting. ### **Behavioral Profile** * Strong communication skills within cross-functional teams. * Autonomy, ownership mindset, and results orientation. * Analytical and problem-solving capabilities. * Maturity to operate in critical customer service systems. * Senior profile with technical leadership and long-term vision. ### **Nice-to-Have** * Experience with Agentforce or AI in Salesforce. * Knowledge of Omni-Channel, CTI/Voice, or call center operations. * Experience with Data Cloud / 360 View. * Exposure to high-volume, mission-critical environments (24/7).