Customer Support Analyst – Management Systems

Description

Job Summary: Provide customer support and assistance in using enterprise management systems, ensuring a positive experience within a collaborative, problem-solving-oriented environment. Key Highlights: 1. Consultative customer service with a focus on management systems. 2. Opportunity at a technology company with 21 years in the market. 3. Collaborative environment with continuous knowledge sharing. **Junior Customer Support Analyst – Management Systems** *(Rumo Tecnologia)* Do you have an **analytical mindset, strong communication skills, and interest in understanding corporate administrative and financial processes?** If you are **organized, detail-oriented, and enjoy providing consultative customer support**, **Rumo Tecnologia** may have the ideal opportunity for you. We are seeking a **Junior Customer Support Analyst – Management Systems** to join our team. In this role, you will provide **customer support and assistance**, helping clients use enterprise management systems and ensuring a positive experience when using our solutions. Our team is **collaborative, technically proficient, and solution-oriented**, operating in an environment that values **organization, clear communication, and constant cross-departmental knowledge sharing**. If this profile resonates with you, **Rumo** could be your next career step. About the company: **Rumo Tecnologia** is a company with **21 years in the market**, specializing since its founding in **web system development**, with **Java as its primary programming language**. We commercialize two **ERPs serving various market segments**, and are currently **expanding our portfolio of solutions**, seeking professionals from diverse areas to enrich our offerings and strengthen our team. What is essential to apply? **Completed undergraduate degree in fields such as:** * Administration * Accounting * Information Systems * Financial Management * Business Processes * Or related fields **Prior experience in:** * Customer service * System support * Administrative or financial routines Desirable experience with **enterprise management systems (ERP)** or activities related to **billing, accounts receivable, financial control, or invoice issuance**. Schedule: Monday to Friday, **from 9:00 AM to 6:00 PM**. **Work mode:** On-site What are the challenges? Providing customer support across multiple channels, ensuring **timely and high-quality responses**, even amid multiple simultaneous requests. Quickly understanding user needs, interpreting **administrative and financial processes within the system**, and guiding customers toward optimal use of functionalities. The professional must bridge **technology and corporate management**, helping customers leverage the system to organize billing, financial control, and information management processes. Which soft skills are we looking for? * Clear and concise communication * Empathy and customer focus * Organization and demand management * Punctuality and attendance * Teamwork Which hard skills are essential for this opportunity? * Customer support and assistance for **enterprise management systems** * Ability to understand **corporate administrative and financial processes** * Understanding of **financial workflows**, including accounts payable, accounts receivable, and reconciliation * Basic knowledge of **chart of accounts and accounting structure** * Familiarity with **invoice issuance and management** * Ability to interpret **business rules in ERP systems** * Logging, tracking, and prioritizing tickets in support tools * Clear communication to guide customers on system features and processes What would be a differentiator? * Experience with **ERP systems** * Knowledge of **corporate financial processes** * Experience with **invoice issuance** * Familiarity with **accounting chart of accounts** * Experience in **consultative customer service** * Experience in **technology or management software companies** What do we offer? **Employment type:** CLT * Salary: BRL 2,500.00 * Transportation allowance * Health insurance * Meal/food allowance – **BRL 32.00 per day** * Tuition assistance Send your resume to: **vagas@apsirh.com.br**, with subject line **“Junior Customer Support Analyst – Management Systems”**, and begin charting a **new course in your professional career.** Job type: Full-time CLT Compensation: Up to BRL 2,500.00 per month Benefits: * Meal allowance * Transportation allowance Education: * Currently pursuing or having interrupted undergraduate studies (Mandatory) Work location: On-site