Apprentice - Parintins

Description

Job Summary: Customer Service Assistant seeking customer satisfaction, following established procedures, and demonstrating willingness to learn work processes. Key Highlights: 1. Assist in customer service and store routine tasks. 2. We seek passionate, persistent professionals eager to grow. 3. Opportunity for learning and professional development. Bemol is a retail services and product commercialization company whose primary objective is achieving customer satisfaction before, during, and after the sales process, while adhering to continuous improvement practices, applicable external legislation, and the organization’s cultural principles and values—namely Integrity, Respect, Economy, Energy, and Continuous Improvement. **Responsibilities and Duties** On the Bemol team, your main missions will be: * Assist in customer service as well as in store routine tasks; * Follow guidelines outlined in standards, procedures, and work instructions to ensure customer satisfaction throughout the sales process; * Fulfill the scheduled class hours of the training course offered by the partner educational institution under the apprenticeship program; * Demonstrate willingness, discipline, and initiative to achieve excellence in learning work processes. **Requirements and Qualifications** It is important that you have: * Availability to fulfill the scheduled working hours established for the apprenticeship program. * Basic computer skills are required. * Communication and interpersonal relationship skills. **Additional Information** At Bemol, we respect individuality and work to foster an inclusive culture that promotes equity and values diversity (e.g., gender, religion, persons with disabilities, LGBTQ\+, race and ethnicity). All our job openings reflect this commitment. Bemol was founded on **August 13, 1942**, by brothers Samuel, Israel, and Saul Benchimol. In its early years, the company operated in pharmaceuticals trade, later expanding into cereals, cement, and finally home appliances—the sector in which it operates today. Over time, Bemol has become a modern, agile company and a reference across nearly all sectors it serves: electronics, home appliances, furniture, self-service, pharmaceuticals, construction materials, food products, among others. Today, we operate over **37 physical stores**, 1 online store, and **6 distribution centers**, located in Manaus, Porto Velho, and Rio Branco. Committed to high-quality service and customer care, Bemol also operates **22 lottery outlets** within its stores and **5 Mercado Bemol units** in Manaus. In 2016, Bemol expanded into healthcare with the launch of **Bemol Farma**, which currently operates **47 physical units** and 1 online store. To complement this initiative, we also operate a unit of **Clínica Bemol Saúde**. Currently, we have approximately **5,000 employees**, and continue expanding steadily. We seek professionals who are passionate about their work, persistent, creative, agile, and eager to grow alongside Bemol.