Level 2 Technical Support Technician

Description

Job Summary: Technical support professional for microcomputers and networks, responsible for installation, configuration, maintenance, and IT monitoring. Key Highlights: 1. Local and remote technical support for Windows and Office systems. 2. Maintenance and configuration of microcomputers and mobile devices. 3. IT vendor coordination and IT asset inventory control. Description: Academic Qualifications: Completed high school or equivalent technical course, certified by an educational institution recognized by the Ministry of Education. Certifications/Courses: Microsoft MD\-100: Windows 10 certification or equivalent; Desirable: ISSABEL ASTERISK Version 13\.30 or higher; Desirable: Computer assembly, maintenance, and configuration course with a minimum duration of 60 hours. Professional Experience: Experience in activities related to local and remote support via remote connection tools (installation, configuration, and maintenance) on Windows 7, 8, 10 or later operating systems; Microsoft Office versions 2016 and 365 or later; and software required for performing job-related tasks, including microcomputer maintenance. * Replace and relocate modules and equipment as needed and per prior planning; * Replace consumables and perform general equipment maintenance (e.g., microcomputers, laser printers); * Perform minor repairs on service components provided to users (equipment, systems, technical/normative documentation, etc.); * Install and configure software on user microcomputers and mobile devices; * Develop scripts and installation packages for software deployment; * Generate and apply computer images; * Activate, test, and deactivate network ports and general IT equipment; * Perform network cabling services using twisted-pair cable rated for 10/100 Mbps, adhering to the established connectorization standard; * Perform backup execution and restoration, as well as routine periodic procedures; * Prepare configuration and operation instructions for equipment and software; * Contact users to obtain additional details regarding requests not fully described during initial contact, aiming to resolve the issue; * Provide guidance and tips on using features and functionalities available in basic software, applications, information systems, and general equipment; * Install and configure printers using the TCP/IP protocol; * Coordinate with various IT vendors via tickets, e\-mail, telephone, and in-person meetings; * Maintain IT asset inventory control; * Provide support for fixed and mobile telephony; * Document performed activities; * Clarify customer doubts regarding configuration, installation, operation, and maintenance of computing equipment and components; * Perform other related tasks. 2511280202191044284