We are a multi-brand group operating in the sale of new and used vehicles, accessories, consortia, fleet sales, insurance, after-sales services provided through our network of dealerships, as well as rental services (mobility). We are looking for an **After-Sales Technical Consultant** to ensure exceptional consulting and high-quality customer service, aiming to build customer loyalty and maximize sales of parts and services, ensuring business sustainability and achievement of department goals. If you are an agile person who delights customers and values excellence in results, come join our ***team***! ***We are Grupo NewChase and we grow together!*** **Responsibilities and duties** * Proactively analyze the service history of scheduled vehicles using corporate systems (SISIDIA and Manufacturer's HSV website) to assist in preparing estimates, seeking information such as the last service performed and mileage, aiming to conduct constructive sales while ensuring customer satisfaction. * Serve all customers and vehicles by following the manufacturer's standard procedures (Toyota), applying knowledge of practices and processes to guarantee maximum customer satisfaction with the services provided by the dealership. * Continuously update knowledge on the group's commercial policies (payment methods, service prices) and inform customers accordingly, ensuring good service and preserving the Group's credibility. * Provide automotive consulting to customers regarding services required for their vehicles, delivering excellent service to ensure maximum customer satisfaction and increased company profitability. Ensure the highest quality of customer service by monitoring each case from beginning to end, aiming to keep customers highly satisfied and guaranteeing correct service execution on the first attempt and delivery within the agreed timeframe (FIR). * Open service orders and, when necessary, estimates for vehicles entering the workshop for service, using corporate systems (SISDIA), to maintain service workflow and workshop productivity, ensuring goal attainment. * Monitor open service orders by consulting the corporate system (SISDIA), reporting reasons for open orders to the supervisor and immediate management, aiming to finalize the service process and ensure vehicles do not remain in the workshop for more than 30 days. * Daily monitor revenue indicators and prior appointments via the corporate system to organize sales strategies. **Requirements and qualifications** **If you:** * Have completed high school; * Hold a valid National Driver's License (CNH), category B. *#GrupoNewChase is the place for you!* **It will be considered a differentiator if you:** * Have basic knowledge of automotive mechanics, electrical systems, and upholstery; * Have customer service experience; * Possess negotiation skills. **Additional information** **What we offer:** * Market-competitive salary; * Health insurance; * Dental plan; * Meal or food allowance; * Transportation allowance; * Life insurance; * WellHub (formerly Gympass) - extended to up to 3 dependents; * Free telemedicine - extended to spouse, children; * Free psychological support - extended to spouse, children; * Discounts on undergraduate, postgraduate, MBA, and online English courses; * Corporate University; * Employee recognition program based on tenure; * Maternity care program; * Health and Wellness Program. **WE ARE GRUPO NEWCHASE AND WE GROW TOGETHER** We are a mobility group with national prominence in the automotive market, with over 30 years of excellence in service and continuous growth. Our journey began in 1991 in Vitória da Conquista/BA, and today we operate in 8 Brazilian states (Alagoas, Bahia, Ceará, Minas Gerais, Pará, Pernambuco, Sergipe, and Tocantins). Over the years, we have significantly expanded our operations, currently managing over 40 dealerships representing brands such as Toyota, Lexus, BMW, Mini, Audi, Volvo, Chery, Chevrolet, Hyundai, Volkswagen, and GNC Seminovos. Additionally, we have GNCTech, our center responsible for the entire digital strategy and monitoring of the Group. Check out our journey on our official website: https://www.gruponewchase.com.br/. **HERE AT THE GROUP YOU WILL FIND:** * A welcoming and diverse environment; * Constant professional and personal growth; * Professional Development Programs. **COME BE PART OF THIS STORY WITH US!** Grupo NewChase stands out for its constant pursuit of innovation and humanization, focusing all efforts on a single purpose: "To offer and deliver to our customers, employees, and partners the best results with excellence, recognized by our DNA of \#SpeedAndQuality" We are market leaders in all the brands we represent!