Junior Support Analyst

Description

Job Summary: Responsible for handling service requests, analyzing and resolving issues, training and mentoring teams, and conducting tests and validations. Key Highlights: 1. Technical support and problem resolution 2. Team training and mentoring 3. Conducting tests and validations **RESPONSIBILITIES:** 1. Handling service requests 2. Analyzing and resolving issues 3. Training and guidance 4. Coordination with the technical team 5. Tests and validations **REQUIREMENTS:** High school diploma; Experience in customer service; Knowledge of IT; Intermediate computer skills. Must reside near Maracanaú Benefits: CLT salary; On-site meals; Employment type: Full-time CLT Compensation: R$1,900.00 – R$2,000.00 per month Benefits: * Medical assistance * Dental assistance * Food basket Experience: * Customer service (preferred) Work location: On-site