JUNIOR IT ANALYST

Description

Job Summary: Provide technical and operational support to ensure the proper functioning of systems and IT infrastructure, contributing to operational efficiency and information security. Key Highlights: 1. Build something meaningful 2. A team that learns, grows, and challenges itself 3. A collaborative and dynamic environment At Inside Medical, we believe work goes far beyond completing tasks — it's about **building something meaningful**. We are a team that learns, grows, and challenges itself daily, with lightness and purpose. Our environment is collaborative, dynamic, and full of opportunities for those who want to make a difference. If you're driven by challenges and enjoy seeing your ideas come to life, join us in writing this story! ? Job Mission Provide technical and operational support to users, ensuring the proper functioning of systems, equipment, and IT infrastructure. Support administrative routines, documentation, and technological process improvements, contributing to the company’s operational efficiency and information security. Key Responsibilities Technical and Operational Support Respond to and log technical tickets (hardware, software, and network). Install, configure, and update operating systems, applications, and peripherals. Perform preventive and corrective maintenance on IT equipment. Support IT equipment, license, and accessory inventory control. Monitor backup, antivirus, and information security routines. Systems and Registration Management Create and update user, product, customer, and supplier registrations in corporate systems (ERP/VM System). Support report generation for departments such as sales, finance, and accounting. Track and coordinate support interactions with system vendors and external service providers. Infrastructure and Projects Support maintenance and improvement of network and telephony infrastructure. Assist external service providers with IT-related requests. Research and propose new equipment, software, and solutions to optimize processes. Participate in system implementation, upgrade, and integration projects. Management and Documentation Develop and maintain up-to-date technical documentation, manuals, and departmental procedures. Comply with information security policies and best practices for technology resource usage. Support preparation of departmental performance reports and metrics. Quality Management System Follow Quality Management System (QMS) procedures applicable to the IT department. Participate in internal audits and critical review meetings. Collaborate in implementing corrective, preventive, and continuous improvement actions. Job Requirements Education: Bachelor’s degree completed or in progress in Information Technology, Computer Science, Information Systems, or related fields. Desired Knowledge: Windows and/or Linux operating systems. Computer networks and basic infrastructure. Microsoft Office suite and corporate tools. Basic understanding of ERP systems and databases. Fundamental concepts of backup, antivirus, and information security. Experience in technical support (Help Desk / Service Desk). Experience: Prior experience in technical support or internships in the IT field is desirable. Behavioral Competencies Strong communication skills and a collaborative attitude. Ability to solve problems independently and efficiently. Organizational skills and attention to detail. Ability to work effectively in teams and continuously learn. Commitment to deadlines and quality of service. Discretion and care regarding confidential information.