Receptionist

Description

**Mission** Provide courteous, humanized, and effective telephone service, ensuring that each patient feels welcomed, guided, and secure from the first contact. Deliver accurate information, appropriate appointment scheduling, and efficient support for administrative routines, contributing to operational excellence and a positive patient experience at CardioPrime. **Main responsibilities** * Telephone service: Answer incoming calls courteously and professionally, identifying oneself; * Scheduling: Schedule medical appointments with cardiologists and other specialists, cardiovascular exams, and other health-related procedures using a dedicated scheduling system; * Appointment confirmation: Make confirmation calls to patients, reminding them of appointment dates and times for consultations and exams; * Message management: Record messages and notes for physicians and specialists using the Asana task management tool; * Patient service: Provide basic information about cardiovascular services, procedures, and exam preparation requirements. * Calendar management: Verify available time slots; check whether appointments are correctly scheduled or require adjustments; reschedule patients in cases of cancellations or blocked slots. **Requirements** * Completed high school education; * 1 year of customer service experience in a call center. **Behavioral skills** * Empathy * Patience * Organization * Active listening * Attention to detail **Schedule:** Monday to Friday, from 1:15 PM to 7:35 PM **Location:** Park Europeu Shopping Center \- Rodovia Paul Fritz Kuehnrich, 1600 \- 2nd Floor \- Itoupava Norte, Blumenau \- SC, 89052\-380