Process Coordinator

Description

Job Summary: We are seeking a Process Coordinator to optimize sponsored ads, ensuring end-to-end visibility, standardization, efficiency, and continuous improvement of Conecta Ads processes. Key Highlights: 1. Lead the optimization of marketing processes on marketplaces. 2. Work in a welcoming environment focused on development. 3. Directly impact operational efficiency and company strategy. We are an innovative solution that connects and optimizes sponsored ads on marketplaces, integrating marketing, technology, and highly qualified professionals. This expertise has made us official partners of Mercado Livre. At Conecta, we cultivate a values-based culture within a welcoming and relaxed environment that enhances collaboration and development. Are you eager to become a Conecter? Now is the time! We are looking for a **Process Coordinator**, willing to grow and contribute to ensuring end-to-end visibility of Conecta Ads processes, guaranteeing standardization, efficiency, quality, and fluidity across departments through mapping, documentation, and continuous improvement. **Key Responsibilities:** * **Map processes:** Identify, map, and analyze existing end-to-end processes, conducting interviews with leaders and teams to identify gaps, risks, bottlenecks, waste, and opportunities for operational improvement, providing a precise technical diagnosis of departmental operations. * **Redesign and standardize processes:** Model new workflows (to\-be) using BPM and Lean tools, proposing solutions for simplification, risk mitigation, standardization, and efficiency gains, ensuring consistent processes aligned with best practices. * **Document processes:** Create, update, and organize all process documentation, procedures, and instructions, maintaining governance, clarity, accessibility, and compliance with corporate guidelines. * **Automate processes and support technological initiatives:** Assess automation opportunities, model automation-ready processes, support technological implementations, and ensure appropriate system integrations to improve operational efficiency. * **Develop and monitor performance indicators:** Define, monitor, and analyze KPIs, process and validate data, develop executive dashboards and reports enabling measurement of productivity, quality, risks, and process compliance. * **Support leaders in structuring departments:** Act as a partner to leadership, providing diagnoses and recommendations to organize processes, guide decisions, and ensure clarity regarding priorities, risks, and departmental operations. * **Lead continuous improvement projects:** Lead process improvement initiatives, structure and track action plans, apply problem analysis and resolution methods, and ensure delivery of tangible, measurable business results. * **Work cross-functionally across departments:** Ensure operational integration among teams, align handoffs, eliminate rework, and guarantee fluidity and coherence in workflows connecting different teams. * **Train and support teams:** Plan and conduct training sessions, guide employees on new processes, support adaptation to systems and platforms, and ensure understanding and adherence to implemented changes. * **Maintain process governance and continuous review:** Establish review routines, update workflows as the business evolves, monitor compliance, and ensure processes remain up-to-date and aligned with organizational strategy. **Behavioral Competencies** * **Systems thinking:** Ability to see the big picture, understand interdepartmental impacts, and anticipate secondary effects of changes. * **Data orientation:** Makes decisions based on evidence, metrics, and analysis—avoiding assumptions. Clear and objective communication: Explains complex processes simply, structuredly, and accessibly to diverse audiences. * **Analytical ability:** Evaluates scenarios, identifies problems, and structures solutions logically, rigorously, and clearly. Critical thinking and attention to detail: Identifies risks, weaknesses, and inconsistencies in processes while maintaining technical rigor. * **Organization and discipline:** Maintains documentation, workflows, information, and routines with precision, consistency, and sound governance. * **Proactivity and autonomy:** Anticipates needs, suggests improvements, and acts independently when executing tasks. **Technical Competencies** * **Solid experience** in mapping, redesigning, standardizing, documenting, and improving processes in organizational environments. * **Completed undergraduate degree** in Business Administration, Engineering, Information Systems, Process Management, or related fields. * **Proficiency in process analysis and modeling methodologies**, including BPM, BPMN, and continuous improvement tools (Lean, Kaizen, PDCA, among others). * **Strong knowledge** of process governance, best practices in documentation, version control, and standardization. **Differentiators** * **Postgraduate degree**, MBA, or specializations in BPM/Process Management, Continuous Improvement, Quality, or Operational Excellence. * **Certifications or complementary courses** in process mapping, analysis, and optimization.