Implementation Technician (Financial Module)

Description

Job Summary: The professional will be responsible for the implementation, configuration, and support of systems, working on process analysis, user training, and customer support, ensuring compliance and best practices. Key Highlights: 1. ERP web system implementation and support or public administration management systems 2. Customer service and relationship management 3. Problem analysis and functional guidance **Responsibilities:** * System implementation, configuration, and parameterization * Analysis of the client's business processes and validation against e\-cidade functionalities (compliance) * Validation of migrated data * User training * Technical meetings * Assisted operation * Post\-implementation monitoring and support * Documentation * Use and maintain an up-to-date knowledge base * Customer relationship management * Legal compliance and adherence to best practices * Provide user support regarding questions, bug reports, training sessions, technical meetings, parameterization/configuration, and customization requests—always leveraging the knowledge base * Log, track, and update tickets/cases with full details of actions taken, including records of all updates and case progress * Analyze reported issues and identify solutions within the system * Provide guidance on correct usage of functionalities * Classify and prioritize tickets based on impact and urgency * Route tickets to technical teams (e.g., development, business units), with clear demand descriptions * Monitor responses from technical teams and keep customers informed with regular updates **Requirements:** * Experience in implementing ERP web systems or public administration management systems * Proficiency in SQL queries for data analysis and validation * Knowledge of public budgeting (PPA/LDO/LOA), supplementary budgets, public accounting (PCASP/MSC), financial statements, trial balances of revenue/expenditure/verification, accountability reports to State Audit Courts (TCEs) and the National Treasury Secretariat (STN), statutory reports (RREO/RGF/DCSAP), bank reconciliation, electronic payments (OBN/CNAB), commitment orders, liquidations, payments, withholdings, EFD-Reinf, outstanding payments, cost accounting * Willingness to travel **Preferred Qualifications:** * Experience with municipal ERP systems or software for the public sector * Relational database systems (e.g., PostgreSQL, MySQL, SQL Server) * Familiarity with ITIL or support processes * Experience with ticketing and documentation tools (e.g., Jira, Service Desk, Confluence) Employment Type: Full-time, Direct Hire (CLT), Freelance / PJ Compensation: Starting at R$4\.000,00 per month Benefits: * Medical insurance * Dental insurance * Food allowance * Meal voucher * Transportation allowance Work Location: Hybrid remote work for Volta Redonda, RJ