SENIOR TECHNICAL SUPPORT ANALYST

Description

Job Summary: We are seeking an organized individual to provide technical support to users on operating systems, software, hardware, and networks, ensuring high availability. Key Highlights: 1. IT technical support for users, systems, and infrastructure. 2. An environment conducive to learning and professional growth. 3. A diverse, inclusive, and respectful culture that values pluralism. We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are experts in IT solutions and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is distributed across Brazil and around the world. * **Our culture** \- Even though we are remote, we stay connected. We hold ceremonies to strengthen bonds, share knowledge, and stay updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting pluralism. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients' businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What are we looking for?** An organized and attentive individual. **Your day-to-day responsibilities will include:** * Providing user support via phone, remote, or in-person assistance, and logging incidents to enable analysis and resolution, escalating them to resolver teams when necessary; * Handling incidents related to operating systems, software, hardware, networks, Microsoft Office suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Delivering technical support to ensure high availability and performance of client platforms, and guiding and training users when required; * Performing requirement analysis, development, testing, acceptance, and deployment related to infrastructure; * Conducting directory mapping, configuring POP/Exchange and Lotus Notes email, setting up user profiles, installing VPN, configuring Active Directory and IP addresses; Performing requirement analysis, development, testing, acceptance, and deployment related to infrastructure; * **Requirements and Qualifications** **Required Knowledge:** * Windows; * Active Directory; * Certificate Services; * Clustering and NLB; * Terminal Server; * Computer Networks; * Basic Information Security concepts. * Experience providing infrastructure support for local area networks, including: Wi\-Fi; Switches; Basic cabling; User connectivity. * Performing basic tests on switches installed in racks, as well as executing traceroutes to validate and identify connectivity. **Preferred Qualifications:** * CITRIX knowledge; * ITIL certification; * MCITP: EA or MCSE certification. **Work Schedule:** * ****Night shift (12x36): 6:00 PM to 6:00 AM * Location: Nova Olímpia \- MT * 100% On-site **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery shopping and meals * **Medical and dental insurance**, so you and your family can maintain good health * **Pharmacy partnerships**, offering discounts on medications * **Childcare allowance**, according to current policy * **SESC partnership**, providing diverse cultural and leisure activities * **Partnerships for language learning, technology training, and online courses** * **Payroll-deductible loans**, with attractive interest rates, plus financial education programs * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories never run short! So, why not grab your favorite beverage — coffee, tea, juice, or anything else — and learn more about us, get inspired, explore our open positions, and join this ever-growing team?