Job Summary: We are seeking a proactive and organized Level 1 Technical Support Analyst who enjoys solving problems and supporting users, serving as the first point of contact for IT to identify, analyze, and resolve basic incidents. Key Highlights: 1. First point of contact for IT 2. Focus on problem resolution and user support 3. Opportunities for continuous learning and challenging projects We are looking for a **Level 1 Technical Support Analyst**, with a proactive, organized, and curious profile, who enjoys solving problems and supporting users on a daily basis. This person will serve as the **first point of contact for IT**, identifying, analyzing, and resolving basic incidents, as well as supporting other teams when necessary. **Responsibilities and Duties** * Respond to and log technical support requests; * Perform **basic hardware and software troubleshooting**; * Provide **support to internal users** and other departments; * Work in **Windows** environments (workstations and basic functionalities); * Support tasks related to **basic networking** (connectivity, IP, access); * Assist with activities related to **Cloud** environments (concepts of SaaS and IaaS); * Escalate requests appropriately when required (to N2/N3); * Document solutions and procedures; * Primarily act during incidents or failures, ensuring environment continuity. **Requirements and Qualifications** Experience with **corporate Wi-Fi networks**, including: * Connectivity support; * Identification of access failures; * Basic-level support for **UniFi** network management; * Networking fundamentals (TCP/IP, IPv4, VLAN – conceptual understanding); Understanding and application of basic concepts of: * IPv4 addressing * VLAN (conceptual understanding) Perform basic tasks in **Active Directory**, such as: * Creating and disabling user accounts; * Resetting passwords; * Adding users to groups; * Supporting basic user policies; * Cloud concepts (SaaS / IaaS); * Experience in user support is a plus. We invite you to join a dynamic and talented team where you can develop your skills and grow professionally. At our company, we value teamwork, innovation, and commitment to excellence. If you seek a stimulating work environment with opportunities for continuous learning and challenging projects, join our team!