Description: Required knowledge in: * Windows; * Active Directory; * Certificate Services; * Clustering and NLB; * IIS; * Terminal Server; * Computer Networks; * Basic Information Security concepts. * Driver's license category A and/or B (Mandatory) Desirable qualifications: * Knowledge of CITRIX; * ITIL certification; * MCITP: EA or MCSE certification. Work Schedule: * 12x36 shift, either from 6:00 PM to 6:00 AM or from 6:00 AM to 6:00 PM; * Work model: 100% on-site; * Location: Rural area of Nova Olímpia, MT. NOTE: Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. What we’re looking for: An organized and attentive individual. Your day-to-day responsibilities will include: * Providing user support via telephone, remote access, or in-person assistance; logging incidents to enable analysis and resolution of service requests, escalating them to appropriate resolution teams when necessary; * Handling incidents related to operating systems, software, hardware, networks, Microsoft Office suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Delivering technical support to ensure high availability and optimal performance of client platforms; providing user guidance and training when required; * Conducting requirement analysis, development, testing, acceptance, and deployment activities related to infrastructure; * Performing directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPN clients, configuring Active Directory, and assigning IP addresses; * Conducting requirement analysis, development, testing, acceptance, and deployment activities related to infrastructure; 2511280202191890647