Support Analyst I [Bauru/SP]

Description

Job Summary: Support Analyst I responsible for installation, configuration, and maintenance of IT equipment and systems, incident analysis, and technical user support. Key Highlights: 1. IT Technical Support 2. System Installation and Configuration 3. Incident Analysis and Diagnosis **SUPPORT ANALYST I \- Vila Cardia** Monday to Friday \- From 09:00 AM to 06:00 PM (subject to change by the client). Vila Cardia, Bauru \- SP, 17030\-743 100% IN-PERSON \- CLT **️ What We Are Looking For** 1 year of experience in support High school diploma with completed technical training in IT, or bachelor's degree in IT (completed or currently pursuing) \*Responsibilities:\* * Provide support, install and configure new IT equipment, and reconfigure previously installed equipment * Analyze and diagnose incidents to resolve problems, occasionally collaborating with vendors and other professionals * Support installation and configuration of operating systems (MS\-Windows 7/8/10/11 or their technological successors) * Support installation and configuration of native user tools on devices (MS\-Office Professional, MSOutlook, web browsers) or cloud-based tools (Office 365, Teams, OneDrive) * Install standard market-approved software provided and made available by the client (antivirus agents, PDF readers, plug\-ins, etc.) * Install specific applications or information systems, provided that procedures, manuals, or tutorials are supplied by PRODESP and, if necessary, with vendor or developer assistance * Inspect and identify issues in cabling systems; perform basic and occasional infrastructure network repairs, e.g., crimping network cables and physically installing access "switches" in racks (without configuration or programming) * Record, track, monitor progress, and resolve service requests in the ticket management system adopted by the CLIENT * Document procedures for resolving known incidents and problems * Maintain an updated knowledge base. **What Would Be a Plus:** * Clear and concise oral and written communication skills. **What We Offer** * Salary: R$ 2\.547,91 * Meal allowance: R$32.00 per workday * Transportation allowance * Life insurance * Health plan * SESC membership * GoGood * Partnerships with universities and English schools. \*DOES THIS MAKE SENSE FOR YOU?\* Minimum Education Level: Bachelor's Degree