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Job Summary: Professional required for optical fiber installation and maintenance, with emphasis on customer service and continuous process improvement. Key Highlights: 1. Will perform optical fiber installation and maintenance. 2. Focus on customer success and handling of specific requirements. 3. Proficiency in continuous improvement and process review. Description: The following requirements are needed for this position: * Minimum Education: Completed or currently pursuing high school; * Basic knowledge of computer science and networking; * Valid driver's license (Category B); * Proactive; Patient; Committed; Knowledge-seeking; * Proficiency in continuous improvement and process review; The following qualifications are considered advantageous: * Experience in telecommunications or related services. * Experience in optical fiber, FTTx, and GPON installation and maintenance; * Perform preventive and corrective maintenance to ensure optical fiber network availability per SLA; * Record service requests in the ticketing system; * Escalate cases to second-level support when necessary; * Guide and resolve customer inquiries regarding service usage; * Deliver user training on system utilization; * Ensure customer success and address service-specific requirements; * Report operational failures and qualitative/quantitative performance indicators; 2511270202401768278
