Job Summary: A professional responsible for greeting and assisting guests, ensuring a pleasant and efficient stay experience by handling check-in/check-out procedures and providing information. Key Highlights: 1. Greet and welcome guests, performing check-in and check-out. 2. Provide information about the hotel and the surrounding area, and recommend tourist attractions. 3. Collaborate with other departments to ensure an integrated guest experience. **General Responsibilities:** Guest reception and assistance, ensuring a pleasant and efficient stay experience. **Objective:** This professional will be responsible for conducting guest check-in and check-out, providing information about the hotel and the surrounding area, and ensuring all guest needs are met with excellence. **Requirements:** * Completed high school education; technical or higher education in Hospitality, Tourism, or related fields is preferred. * Prior customer service experience, preferably in the hospitality industry. * Greet and welcome guests, performing check-in and check-out. * Answer phone calls and respond to emails, providing information about the hotel and the surrounding area. * Register guests and manage reservations, pre-reservations, and cancellations. * Receive room payments and issue invoices. * Maintain an organized and tidy front desk. * Support guests by answering questions and resolving issues. * Recommend tourist attractions, tours, and restaurants. * Collaborate with other hotel departments to ensure an integrated guest experience. * Stay updated on room rates, promotions, and room availability. * Implement customer service practices that enhance guest satisfaction and loyalty. * Participate in performance meetings and reports, contributing to the department’s strategy. * Perform tasks in accordance with Standard Operating Procedures (SOP) and Work Instructions (WI).
João Silva
Indeed · HR
João Silva
Indeed · HR
