Application Assistant

Description

Job Summary: The Application Assistant provides operational and technical support, assisting with system maintenance, documentation, basic problem analysis, and user support to ensure system stability. Key Highlights: 1. Provides operational and technical support to Application Analysts. 2. Handles initial incident and application request resolution. 3. Contributes to the creation and updating of technical and functional documentation. At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. **JOB SUMMARY** The Application Assistant provides operational and technical support to Junior/Senior Application Analysts, assisting with system maintenance, documentation, basic problem analysis, and user support. Contributes to ensuring the stability, availability, and usability of corporate systems by performing low-to-moderate complexity tasks under supervision. **ESSENTIAL TASKS AND RESPONSIBILITIES** * Provide support to Application Analysts in maintaining, operating, and continuously improving corporate systems. * Handle initial incidents and business application requests, ensuring proper logging, categorization, and escalation. * Conduct preliminary analysis of errors, logs, and system behavior, reporting findings to the responsible analyst. * Assist in application testing (basic functional tests, guided test scenarios, post\-implementation validations). * Contribute to the creation and updating of technical and functional documentation, such as work instructions, user manuals, and simple process flows. * Support data verification, integrations, master data entry, and configuration tasks upon analyst request. * Monitor system routines, integrations, and health dashboards, reporting anomalies. * Perform minor operational adjustments in applications, per permissions and guidance from Junior/Senior Analysts. * Assist in implementing new features/systems, including environment preparation, test execution, and initial user support. * Participate in internal training sessions and assist in training end users on simple functionalities. * Maintain clear and positive communication with users, internal teams, and vendors. * Strictly adhere to internal security, compliance, and quality procedures. Perform other related duties compatible with this role, as required by supervision. * **TECHNICAL REQUIREMENTS** * Ability to understand simple instructions and perform tasks following defined procedures. * Strong communication skills for user support and interaction with technical teams. * Ability to identify common issues, record information accurately, and route them correctly to the responsible analyst. * Basic knowledge of computer operation, Windows, and corporate applications. * Ability to draft simple correspondence and complete documents. * Capacity to perform basic arithmetic operations (addition, subtraction, multiplication, division). * Organizational skills and attention to detail for data analysis, record verification, and documentation. * Willingness and ability to learn new tools and technologies through guidance or self\-study. * Prior experience in helpdesk or support roles. * Basic database knowledge (simple queries, log reading). * Familiarity with ERP, MES, or similar corporate applications. Basic understanding of process analysis or workflow design. * BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e\-mail address; direct phone call from a member of the Jabil team; or direct e\-mail with a jabil.com e\-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e\-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in. **Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.** **Accessibility Accommodation** =============================== If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e\-mail to Always\_Accessible@Jabil.com with the nature of your request and contact information. Please do not direct any other general employment related questions to this e\-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to. \#whereyoubelong