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Description: YOU MUST HAVE * Experience with IT support and service teams (Field Service, level 2 support, ticket management, interaction with vendors, SLA, presentations, etc.); * Comprehensive knowledge of systems, networks, cybersecurity, and IT infrastructure; * Experience in project management, including agile methodologies; * Communication skills and ability to work in a team; * Strong analytical capacity and strategic decision-making; * Availability to work on-site at our headquarters in CIC; * Availability for occasional travel and visits to branches. A PLUS * Experience with Amazon Web Services (AWS); * Experience with Nagios, Zabbix, and Grafana (deployment, development, and monitoring); * Experience with Graylog, Fortianalyser, and Spiceworks; * Experience with networks, server migration, and user support levels N1 and N2 on Windows and Linux platforms; * Experience with Microsoft System Center (SCCM) and Intune; * Experience with Microsoft Azure AD; * Knowledge of network assets and Ubiquiti/Unifi controllers; * Experience with CCTV environments and IP cameras; * Knowledge of Protheus ERP and databases; * Microsoft certification desirable (MCP or MCPIT); * Experience with VMware and Veeam Backup solutions. THE STEPS TO THE PERFECT MATCH You will need to go through several stages to reach the desired YES. We want to get to know the best of you, and to achieve this, you must complete the following steps: 1. Registration; 2. Interview with the People & Management team; 3. Interview with the hiring leader/manager; 4. Specific knowledge test; WHAT WE EXPECT FROM YOU * Provide support and administration for large-scale Microsoft 365 environments and their services (DNS, DHCP, AD, File Server, Print Server); * Support and administration of technologies such as Azure, Exchange, Office 365, Storage, and Virtualization; * Assist and perform intermediate troubleshooting procedures and analyze issues related to IT infrastructure environments; * Record incident resolutions and technical reports with evidence and details suitable for audits; * Ensure backup/restore policies are perfectly executed, with documented periodic validations; * Provide technical support to resolve complex issues and ensure continuity of IT services in collaboration with other teams (CSS, CSC, and Cyber), monitoring incidents until root cause resolution; * Perform maintenance activities on logical/physical networks, telephony, servers, desktops, laptops, printers, mobile devices, and software installation/configuration on operating systems (Linux, Windows, and macOS), either on-site or remotely; * Assist in creating robust processes for deploying technologies and improving existing solutions related to area-provided support; * Propose improvements to optimize the use of IT equipment, preventing misuse or improper usage; * Monitor the implementation of GPOs in Active Directory environments; * Perform advanced legacy permission management in directory and file structures; * Monitor the IT inventory (mobile telephony, software licenses, and hardware) and ensure it is always up to date; * Contribute to IT budget planning and control non-essential expenses related to hardware, software, and services; * Lead the daily activities of the IT support team, supervising and guiding daily actions, prioritizing tickets, and clearing backlogs; * Collaborate with other company departments to identify opportunities for improvement and innovation through technological solutions; * Maintain the IT infrastructure fully functional with high availability, suggesting improvements for identified infrastructure gaps; * Monitor and identify continuous improvements in key critical services and servers, such as ERP, websites and web systems, firewalls, monitoring tools (Nagios, Zabbix, Grafana), email, data links, among others; * Test, approve, and install equipment and systems acquired by the company, managing licenses, warranties, and documentation; * Uphold information security policies, including physical and logical security (antivirus, antispam, firewall); * Ensure maintenance and preservation of IT equipment and systems; * Report the status of completed activities to the area coordinator; * Prepare regular reports for IT coordination/management; 2510110202241802334
