IT INFRASTRUCTURE SUPPORT ANALYST

Description

Job Summary: An IT professional to provide infrastructure support for networks and servers, as well as technical and operational support to faculty and students, ensuring structured environments aligned with pedagogical guidelines. Key Highlights: 1. Technical and operational support focused on the educational environment. 2. Responsible for network infrastructure, servers, and systems. 3. Focus on continuous improvement and technological updates. Position: IT Infrastructure Support Analyst Location: Foz do Iguaçu Unit Schedule: 44 hours/week – Afternoon and evening (Monday–Friday, 1:00 PM–10:00 PM; Saturday, 8:00 AM–12:00 PM) Employment Type: CLT (Consolidated Labor Laws) **Job Description:** In addition to the technical responsibilities directly related to network and server infrastructure, the professional will also be responsible for providing technical and operational support to faculty and students, ensuring that environments are properly structured, accessible, and aligned with the pedagogical guidelines of each discipline. **List of Job Responsibilities** * **Advanced Incident Analysis:** Diagnosis and resolution of complex incidents, including root cause identification. * **Server Maintenance:** Administration, updating, and troubleshooting of Windows and Linux servers. * **System Configuration:** Secure installation and optimization of systems, servers, and applications. * **Network Management:** Advanced configuration and support for network infrastructure and security. * **Software Problem Resolution:** Fixing issues in enterprise systems, ERPs, and databases. * **Technical Documentation:** Development and maintenance of technical procedures and knowledge base. * **Continuous Improvement:** Implementation of process and IT infrastructure enhancements. * **Technical Training:** Ongoing updates on technologies and support methodologies. * **System Monitoring:** Proactive monitoring of critical systems with alert management. * **Proactive Data Analysis:** Log and metric analysis for incident prevention. * **Technical Communication:** Clear communication with users and managers regarding incidents and solutions. **Requirements:** * **Operating Systems:** Windows Server and basic Linux, user accounts, and permissions. * **Networking:** TCP/IP, IP addressing, DNS, VLANs, routers, switches, and network diagnostics. * **Servers:** Virtualization, backup, monitoring, and storage (RAID/NAS). * **Security:** Firewalls, access control, password policies, and updates. * **Monitoring and Support:** Logs, monitoring tools, and ticket management. * **Cloud (basic):** Concepts of virtual machines and cloud services. * **Documentation:** Incident logging and technical procedure documentation. **Preferred Qualifications:** * Prior experience with distance learning platforms (e.g., Moodle or Google Classroom); * Basic knowledge of HTML, spreadsheets, and digital content editing; * Ability to generate reports and charts from data collected in systems; * Experience in user support and technical assistance. **Desired Profile:** * Communicative and collaborative; * Detail-oriented and deadline-aware; * Capable of interacting empathetically and clearly with teachers and students; * Committed to service quality and educational experience; * Curious, proactive, and open to continuous learning. **We value professionals willing to learn and grow continuously, keeping pace with technological and educational innovations that reflect our commitment to excellence in education.**