IT Infrastructure Analyst

Description

Description: Apply quickly by email: Requirements and qualifications: Soft Skills (Behavioral Competencies) * + Analytical ability and problem-solving skills for fast investigation and resolution of incidents. + Clear and objective communication with both end users and other IT professionals. + Organization and discipline to handle multiple tasks, document processes, and follow routines. + Teamwork and collaboration with technicians, analysts, and managers from other departments. + Proactivity in anticipating needs, identifying, and correcting potential failures before they impact the business. + Attention to detail, especially when dealing with critical configurations and changes in production environments. + Continuous learning ability to keep up with technological advancements and system/equipment updates. + Empathy and patience when interacting with users of varying technical knowledge levels. Hard Skills (Technical Competencies) * + Computer networks: topologies, TCP/IP protocols, routing, switching, VLANs, VPN, firewall, QoS. + Installation and configuration of network devices: routers, switches, access points, firewalls (e.g.: Cisco, HP, Mikrotik, Fortigate, SonicWall etc.). + Operating system administration: Windows Server and Linux. + Management of network services: Active Directory, DNS, DHCP, WSUS, File Server. + Knowledge of virtualization: VMware, Hyper-V, Proxmox, VirtualBox. + Network monitoring tools: Zabbix, Nagios, PRTG, OpManager, SolarWinds. + Data backup and recovery procedures. + User technical support: phone, remote, and on-site assistance, troubleshooting connectivity, printers, remote access, etc. + Technical documentation: network diagrams, inventory, operational procedures. + Knowledge of ITIL concepts and best practices in service desk. Desirable: Education and Experience Desired * + Completed or ongoing higher education in Information Technology, Computer Networks, Computer Engineering, or related fields. (Basic Requirement) + Technical certifications are a plus (CompTIA Network+, Cisco CCNA, MCSA, ITIL, etc.). + Practical experience in medium to large-scale infrastructure environments, technical support, and network administration. Benefits: Meal or Food Voucher, Health Plan with Co-payment Working hours: From 08:00 to 18:00 - On-site in Pinhais Knowledge: Education Level: Bachelor's degree - SYSTEMS ANALYSIS AND DEVELOPMENT, Computer Science, Information Engineering, Information Systems, IT, Information Technology - Completed Technical Skills: IT Infrastructure, LGPD, Office Suite, databases Behavioral Skills: Communication, Initiative, Innovation, Public Speaking, Organization, Analytical Thinking, Systemic Thinking 2511210202471760732