Field Services Operator

Description

Job Summary: We are seeking an attentive Field Services Operator with a strong sense of ownership to perform installations, repairs, and other field services, following operational procedures and delighting customers. Key Highlights: 1. Position for an attentive professional with a strong sense of ownership. 2. Will perform field services: installation, repair, and address relocation. 3. Focus on delighting customers and adhering to operational procedures. We are looking for a **Field Services Operator** to execute field "Service Orders" (SOs), including installation, repair, address relocation, and other services, in accordance with the company-defined operational procedures. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in meetings and organizational commitments when requested; * Use individual and collective safety equipment when required; * Drive the company vehicle when necessary; * Perform other related duties as needed by the department and leadership direction; * Maintain the company vehicle in compliance with Fleet Department processes, ensuring its proper functioning; * Implement workplace safety procedures, such as Preliminary Risk Analysis (PRA) and use of Personal Protective Equipment (PPE), in accordance with current legislation; * Execute field service SOs, including installation, repair, address relocation, and other services, in accordance with the company-defined operational procedures; make referrals for additional or new sales; * Safeguard and be accountable for the conservation, maintenance, proper use, and custody of resources provided by the company, and inspect the work environment after service completion to ensure organization, cleanliness, and proper disposal of used materials. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Knowledge of networks and computer maintenance; * Familiarity with the city’s geography; * Driver’s License Class "B" and Defensive Driving certification. **Preferred qualifications:** * 6 months of experience in telecommunications; * Availability for travel; * Knowledge of access transmission technologies and media — twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling; * Customer service techniques. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical work environment — you are the protagonist of your career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Discounts of up to 60% at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across the Northeast region, **leading the fixed broadband internet market** in the area. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of the Northeast, delivering **cutting-edge connectivity from the interior to state capitals**, actively contributing to Brazil’s digital transformation.