Job Summary: Professional responsible for managing and executing technical support activities in network projects and leading infrastructure projects. Key Highlights: 1. Passion for technology and innovation 2. Ethical, collaborative, and diverse environment 3. Build the future of technology with us Are you passionate about technology and innovation? At SysMap Group — comprising SysMap Solutions, TriggoLabs, and triggo.ai — we believe outstanding results stem from extraordinary people. We are a Brazilian technology company that, since 1999, has helped organizations overcome complex challenges and accelerate their digital transformation. Our operations span multiple sectors, including Telecom, Retail, Education, Financial, Industry/Cosmetics, and Energy, always focusing on innovative, high-impact solutions. Apply now and build the future of technology with us! **Responsibilities and Duties** * Managing and executing technical support activities in network projects; * Implementing project activities at client sites; * Providing technical support for network management routines; * Managing network assets; * Managing incidents and maintenance requests; * Approving parts/sub-mobilizations; * Supporting incident management; * Leading network infrastructure projects. **Requirements and Qualifications** * Technical knowledge: VPN configuration knowledge — intermediate level or advanced level; Firewall knowledge — intermediate level; * Knowledge of major network protocols — intermediate level; Intermediate-level knowledge of operating systems and file systems; Router, Switch, and Cisco APs configuration language; Troubleshooting; Experience with monitoring tools; English (reading). * Completed undergraduate degree; Basic understanding of networking concepts; * Basic knowledge of network infrastructure; * Knowledge of Switch and router configuration and operation; Servers, Switches, and Cisco APs; Troubleshooting; * ITIL knowledge; Familiarity with Control\-M tool; * Advanced Office Suite — Excel emphasis. **Additional Information** We are the **SysMap Group**, composed of the brands **SysMap Solutions, TriggoLabs, and triggo.ai**, an ecosystem of high-impact companies in the market, delivering innovative technology solutions that transform businesses and develop people. Our essence is driven by **passion for innovation, collaboration, and continuous growth**. For over **25 years**, we have exceeded expectations by solving complex business challenges, operating across various sectors and actively tracking technological evolution. Here, we believe that **technology only delivers value when built by people**. Therefore, we cultivate an ethical, collaborative, and diverse environment where learning is constant and excellence in what we do defines our way of being. **The only way to participate in SysMap Group selection processes is through the company’s pages on the Gupy platform; no participation or hiring fees apply.**