Receptionist

Description

Job Summary: This professional will be responsible for scheduling appointments and medical examinations, clarifying patient inquiries, and providing administrative support while maintaining standardized and empathetic communication. Key Highlights: 1. Scheduling of appointments and medical examinations. 2. Empathetic and standardized communication with patients. 3. Administrative support for various tasks. **Requirements**: * Completed high school education * Basic knowledge of Word and Excel * Proficient typing and writing skills * Strong communication and information interpretation skills, with a focus on accurately understanding patient requests—whether written or via telephone * Comfort with technology, appointment scheduling systems, and online communication tools * Ability to interact professionally and courteously with the public * Prior experience in the healthcare field is preferred **Responsibilities (main tasks and duties)** * Schedule medical appointments and examinations via WhatsApp, chat, or telephone * Clarify patient inquiries clearly, courteously, and efficiently * Perform rescheduling and cancellations * Send examination and procedure cost estimates upon request and per the defined pricing table * Record all interactions in the clinic's system * Maintain standardized and empathetic communication in accordance with company guidelines * Assist with other administrative tasks related to the department **Benefits:** * Meal Allowance (VA) - BRL 25.30 per day actually worked (approximately BRL 550.00) — no payroll deduction * Transportation Allowance (VT) - BRL 11.50 per day actually worked (approximately BRL 230.00) — no payroll deduction * Shared-cost dental plan * Total Pass + telemedicine Employment Type: Full-time, CLT permanent contract Compensation: BRL 1,760.00 per month Benefits: * Dental care assistance * Corporate partnerships and commercial discounts * Meal allowance * Transportation allowance