SENIOR IT INFRASTRUCTURE ANALYST

Description

Job Summary: The Senior IT Infrastructure Analyst will be responsible for administering, implementing, and optimizing infrastructure environments, ensuring availability, performance, and security. Key Highlights: 1. Work with technical and strategic vision to sustain operations 2. Ensure stable, secure, and efficient technological environments 3. Collaborate with development, security, and operations teams SGA supports critical corporate systems for medium- and large-sized enterprises. Our purpose is to redefine the standard of digital efficiency in the market, elevating technological care to the level of strategy—through Cloud-Smart, Secure-Always, and AI-Ready operations. We sustain the digital foundation that enables enterprises to operate with stability, efficiency, and security—today and in the future. Our Senior IT Infrastructure Analyst is the go-to expert for delivering stable, secure, and efficient technological environments for our clients. This role applies technical and strategic vision to sustain operations and support the evolution of IT infrastructure. In practice, you will be responsible for administering, implementing, and optimizing infrastructure environments—ensuring availability, performance, and security—while also supporting clients in evolving their technological environments. **English proficiency is a requirement for this position!** **Here’s what you’ll get:** * Remote work; * Flexible benefits of BRL 1,200/month; * Health insurance; * Dental insurance; * Gympass; * Viva Psychology; * Conexa (telemedicine); * Profit-sharing program (PLR); * Equity Program (Phantom Share); * Sesc membership; * Partnerships to learn a new language; * Development culture (1:1 meetings, feedback, PDI); * Access to cutting-edge technologies; * An engaged team aligned with our mission; * A customer- and innovation-focused culture; * An amazing work environment. **Responsibilities:** * Implement and administer Linux operating systems (SUSE, RHEL, Oracle Linux). * Manage server virtualization platforms (VMware vSphere, ESXi, vCenter, and Microsoft Hyper-V), including: Provisioning, tuning, and troubleshooting VMs; Configuring HA/DRS, vMotion, Storage vMotion, templates, and datastores. * Implement, operate, and maintain storage systems (block/file/object) and SAN (zoning, LUNs, multipath, HBA, iSCSI/FC), ensuring data performance, resilience, and security. * Manage capacity for server and storage infrastructure. * Automate tasks using Shell Script—and preferably Ansible and Terraform. * Plan, implement, and sustain infrastructure solutions (on-premises and hybrid), including upgrades, migrations, patches, and automations. * Create and maintain technical documentation (diagrams, procedures, runbooks) and operational knowledge bases (KBs). * Resolve critical incidents, lead root cause analysis (RCA), and implement preventive actions. * Perform routine performance monitoring and integrity checks (health checks) of the environment. * Handle incident queues and service requests. * Drive improvements to server infrastructure. * Administer containers on OpenShift and AKS. * Collaborate with development, security, and operations teams to ensure high-quality, predictable deliveries. **Requirements:** * Solid production experience administering Linux. * Advanced English (capable of leading technical calls and interpreting complex documentation). * Hands-on experience with Linux clusters (e.g., Pacemaker). * Strong expertise in VMware vSphere/ESXi/vCenter (HA, DRS, vMotion, storage integrations). * Experience with Microsoft Hyper-V (failover cluster, Live Migration, VMM). * Enterprise-grade storage systems (NetApp/DELL/Pure/IBM/etc.) and SAN (FC/iSCSI, zoning, LUNs, multipath). * Experience in project implementation and operational support (24x7 operations via shift/on-call rotation, where applicable). * Solid foundational infrastructure knowledge (VLAN, DNS, NTP, DHCP). * Scripting experience (e.g., PowerShell, Bash, etc.). * Familiarity with ITIL practices (Incident, Problem, Change). **Nice-to-have qualifications:** * Cloud knowledge (AWS/Azure/GCP) * Terraform (infrastructure as code) and CI/CD for infrastructure. * Certifications in Linux, VMware VCP, or Cloud (e.g., AZ-104\).