The Payment Agent is responsible for receiving and verifying payments, ensuring accurate identification of transactions and integrity of the amounts involved. In addition, the agent provides information to customers and resolves any discrepancies, thereby ensuring customer satisfaction and loyalty. * Provide in-person customer service; * Offer comprehensive customer support for bill payments; * Ensure that as many people as possible avoid waiting in lines; * Guarantee a positive customer service experience; * Facilitate a smooth transition into your service; * Strengthen our partnerships by delivering accurate customer service; * Ensure customers have a digital, agile, and reliable payment experience.