Job Summary: Work on incident handling and management, coordinating communication across departments, monitoring critical environments, and ensuring deadlines are met within a dynamic IT environment. Key Highlights: 1. Handling first-level support and incident management for systems. 2. Coordinating between business units, technical teams, and vendors. 3. Proactively monitoring the technological environment and critical business operations. **Job Description:** DXC Technology helps global enterprises modernize their mission-critical systems and operations by modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid cloud environments. The world’s largest enterprises and public-sector organizations rely on DXC to deliver services that drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. At DXC, we harness the power of technology to deliver essential IT services our customers need to modernize their operations and accelerate innovation across their entire IT environment. We provide services across the full Enterprise Technology Stack—including business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace solutions. DXC’s Application Services help our customers optimize and transform operations, reduce costs, and increase agility to open new growth channels. Our people, technologies, and best practices improve and automate highly complex business processes—across Analytics, Systems Development, and Systems Support—while driving customer experience transformation. Essential Job Functions: Responsibilities Provide first-level incident response for client systems and contracted service areas. Manage client-prioritized incidents. Act as liaison between business units, DXC technical teams, and vendors. Route incidents and track resolution time to ensure contractual SLAs are met. Coordinate war rooms and escalations when required. Report business impacts and take action to minimize them. Proactively monitor the client’s technological environment and critical business operations. Basic Qualifications Experience with: * Completed undergraduate degree in IT or currently in the final semester of an IT program. * Strong communication skills; * Effective time management; * Problem-solving ability; * Availability for a 12x36 work schedule; * Customer service skills; * IT skills (Basic proficiency in: Office 365, Software Development, Databases, Networking, and Hosting); Preferred Qualifications * Familiarity with an ITSM tool, preferably ServiceNow or Jira; What We Offer? A comprehensive benefits package, competitive salary, and our core values make DXC one of the most important and attractive employers worldwide. At DXC, our goal is to ensure equity of opportunity, respecting individual differences to achieve a healthy balance between professional and personal life—and to provide continuous career development opportunities. If you seek challenges in a pleasant, multinational work environment, then we definitely want to learn more about you. Apply now using the links below—or directly for a position via our careers portal: https://jobs.dxc.technology You can also find us at: https://www.facebook.com/DXCTechnology/ https://www.linkedin.com/company/dxctechnology At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. **Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.**
João Silva
Indeed · HR
João Silva
Indeed · HR
