Job Summary: Work on Customer Experience, differentiating it and sustainably maximizing Commercial Performance. Key Highlights: 1. Specialized and consultative customer service for One & Prime clients 2. Leading continuous improvement initiatives focused on customer experience 3. Mentoring interns, trainees, and new team members **Join Inter with us!!!** At Inter, we believe the future begins every day—in the technology you build, the connections you foster, and the ideas you share. We are a Super App offering comprehensive digital banking solutions, investments, credit, insurance, a marketplace, and other everyday services. But we are also much more: a constantly evolving super team. At this pace, new opportunities emerge. Now is your chance to discover this intelligent way to invest in your career. Come be \#sanguelaranja! **Join us in Inter\&Co!!!** Here at Inter, we believe that the future begins every day, in the technology you create, in the contacts you develop and in the ideas you share. We are a Super App with across\-the\-board digital banking solutions, investments, credit, insurance, a marketplace and other day\-to\-day services. But we are also much more: a constantly evolving super team. This pace gives rise to new opportunities. It's your turn to get to know this intelligent way to invest in your career. Come and join us. \#sanguelaranja! **About the Role and Mission** Work on Customer Experience, differentiating it across multiple dimensions while sustainably maximizing Commercial Performance. Tackle the challenge of architecting sophisticated relational strategies for high-value customers, converting complex opportunities through specialized financial advisory services, while developing innovative solutions that position Inter as a benchmark for customers and the market. **Your Day-to-Day Responsibilities:** * Deliver specialized and consultative service to One \& Prime clients, acting as their technical and relational reference. * Structure and manage long-term strategic relationships through consultative commercial planning. * Prospect and convert complex business opportunities using behavioral and financial analysis of customers. * Lead continuous improvement initiatives focused on customer experience, proposing innovative solutions. * Orchestrate multi-stakeholder projects to meet sophisticated client demands. * Share accountability for achieving strategic goals and KPIs by developing individual and collective action and monitoring plans. * Mentor interns, trainees, and new team members, sharing knowledge and best practices. **What We’re Looking For** **Required:** * CPA\-20 or C\-Pro R certification. * Prior experience: Previous roles in similar functions. * Certification: Mandatory due to regulatory requirements. * Exceptional interpersonal skills: Essential for success in this role. * Results orientation: Critical to balancing relationship management and performance. * Ethics and consultative attitude: Non-negotiable for working in Inter’s CRX. * Completed undergraduate degree: Corporate requirement. * Ability to coordinate across teams: Indispensable for orchestrating collaboration with multiple departments. **Preferred:** * CEA \| C\-Pro I certification. **Benefits** * Meal allowance and food voucher * Health and dental insurance * Life insurance * Birthday Day Off * Baby On Board and Nursing Room * Extended parental leave * Childcare/babysitting allowance and/or allowance for children with disabilities * Wellhub and Inter Running Group * CARE4U Space (Belo Horizonte): self-care services at exclusive rates, relaxation area, games, and mini-golf course * Benefits within our SuperApp, such as Duo Gourmet * Inter Prime Card * Internal training and development programs **Selection Process Steps** * Resume screening; * Screening call (initial outreach to align expectations regarding the role); * Assessments; * Interview with Talent Team; * Technical test (when required); * Interview with leadership; * Job offer (Offer). **\#VemproInter!!!** At Inter, the future isn’t a distant place. It’s through spark, focus, doing together, and feedback that we transform the ordinary into innovation. If you seek purpose, growth, and real impact, join a place where talent walks hand-in-hand with growth—and where career and future run on the same system, on the same team. Come be Inter! An intelligent way to invest in your career. **\#ComeToInter!!** Here at Inter, we don't see the future as a far\-off place. Using spark, focus, teamwork and feedback we transform the ordinary into innovation. If you're in search of purpose, advancement and to make a real impact, come to a place where talent goes hand in hand with growth, and career and the future run on the same system and on the same team. Come and be Inter! An intelligent way to invest in your career.
João Silva
Indeed · HR
João Silva
Indeed · HR
