SUPPORT ASSISTANT

Description

Job Summary: We are seeking a technology-passionate professional to provide first-level support, assisting users and maintaining processes and documentation. Key Highlights: 1. Relaxed environment with continuous development and learning 2. Focus on innovation and automated solutions 3. Interaction with banks, government agencies, and clients to address requirements Quantum Web Group focuses on delivering intelligent, integrated solutions. We believe that living freely means having autonomy and facing no barriers to going beyond. If you seek a relaxed environment that offers development and continuous learning opportunities, join our \#freeteam!! We seek individuals eager to constantly learn, innovate in automated solutions, proactive, enthusiastic, pursuing new challenges—and, of course, passionate about technology! **Description:** Perform information technology activities related to first-level user support. **Responsibilities:** * Handle first-level support tickets via phone and e\-mail; * Respond to first-level support chat inquiries and forward relevant tickets to second-level support; * Notify second-level support of SLAs for all ongoing tickets; * Create and maintain process documentation; * Assist departments with information pertinent to the support area; * Interact with banks, government agencies, companies, clients, and event organizers to address requirements (e.g., requesting documents, information, files, responses, etc.); * Monitor Reclame Aqui accounts and report findings to the immediate supervisor; * Conduct Server Consignado system training for new lenders, refresher training on functionalities, and initial training for new HR staff from existing partner organizations. * Perform other related tasks as requested by the immediate supervisor. **Requirements:** * Experience in customer and system user support; * Completed high school education; * 1 year of customer service experience; * Familiarity with support tools; * Basic Office suite proficiency (Excel). **Benefits:** * Flexible benefits card usable at supermarkets and restaurants; * Life insurance; * Co-payment health plan; * TotalPass; * Wellness combo; * Transportation allowance or parking; * 40-hour weekly work schedule, Monday through Friday,