Customer Support Assistant

Description

Job Summary: We are looking for a proactive, customer-focused Customer Support Assistant to join our Operations and Monitoring team, ensuring an excellent experience for our customers. Key Highlights: 1. Handle daily customer support via Zendesk and other channels 2. Support area analysts with operational and support requests 3. Assist in the implementation and monitoring of NPS surveys A new opportunity has opened in this area! We are seeking a Customer Support Assistant to strengthen our Operations and Monitoring team in Belo Horizonte/MG. If you are attentive, proactive, and enjoy working with a strong customer focus, this could be your chance to join Getrak! Your main responsibilities will include: handling daily customer support via Zendesk; supporting area analysts with operational requests; assisting with training and the use of tracking tools; ensuring an excellent experience for our fleet customers.?? Your primary goal will be to contribute to delivering the best possible Getrak experience to our customers. Do you identify with this opportunity? Then register now and become a Getraker! **Main Responsibilities:** Provide customer support via e\-mail, WhatsApp, and phone, focusing on speed and quality; Extract tracking data and configure devices; Support area analysts with operational and support activities; Perform internal vehicle inspection routines; Assist in implementing and monitoring quarterly NPS surveys. Open and monitor support tickets. **Technical Requirements:** Familiarity with Zendesk/Jira tools (Preferred); Knowledge of advanced vehicle telematics (Preferred); Knowledge of GPS trackers (Preferred). **Behavioral Profile:** Strong verbal and written communication skills; Flexibility and ability to adapt to changing routines; Organized and collaborative mindset. Benefits Birthday day off Childcare allowance Home office allowance Flexible card (Flash/Caju/Swile/other providers) Gympass Dental plan Health insurance Transportation voucher Hybrid work model **Minimum Education:** High School Diploma (Secondary Education)