CUSTOMER SERVICE ASSISTANT

Description

Job Summary: A role focused on ensuring an exceptional experience for new customers, organizing processes, and connecting people from the very first contact — with the goal of delighting and making a difference. Key Highlights: 1. Focus on delighting customers and making a difference during the first contact. 2. Opportunity to organize processes and connect people. 3. Customer onboarding support and order follow-up. **Description** If you enjoy connecting people, organizing processes, and ensuring everything happens in the best possible way, this opportunity is perfect for you. At China Gate, the first contact makes ALL the difference — and that’s where you come in! Your mission will be to ensure every new customer has an amazing experience right from the start of their journey. Here, those who serve, DELIGHT. Those who delight, MAKE A DIFFERENCE. **Responsibilities and Duties** Conduct customer onboarding via WhatsApp, email, and phone, guiding them through import procedures on the Pindau platform to finalize orders; Initiate, verify, and allocate costs requested by customers to the responsible department, analyzing related details; Monitor customer status, order completion, and closure — resolving all questions regarding costs and amounts; Request import cost reviews when necessary; Fill in the shipping marks for approved orders; Request Siscomex Radar registration for approved orders; Review the packing list sent by China and forward it to the process team to proceed with next steps; Track pending items on the Trello board together with the China team; Update customer status in the CRM system according to their current stage; Maintain the general reporting spreadsheet. **Requirements and Qualifications** Completed high school education; Basic Microsoft Office proficiency; Basic English (translation tools may be used for interpretation).