Unit Supervisor

Description

Job Summary: A professional responsible for planning, administering, and supervising teams, ensuring goal achievement, financial management, and strong relationships with customers and the market. Key Highlights: 1. Team planning and administration 2. Goal and performance management 3. Development of new projects and leaders If your purpose is to inspire people to care for people, you are in the right place! Founded in Brasília by biochemists Janete Vaz and Sandra Soares Costa, Grupo Sabin has been operating in the market for 38 years. We have become a reference group in Diagnostic Medicine, offering over 7\.300 health services — including clinical analyses, imaging diagnostics, vaccination, and executive check-ups. Sabin also operates in Primary Health Care (PHC) through Amparo Saúde and launched Rita Saúde last year — an integrated health services platform. We are recognized across Brazil and Latin America as one of the Best Companies to Work for over 18 consecutive years. Our strong organizational culture fosters an environment of respect, development, diversity, and inclusion. We have more than 6\.700 employees and operate across 12 states and the Federal District, with 323 units distributed from north to south of the country. Want to learn more about our brand? Visit www.sabin.com.br or follow our official social media channels: LinkedIn Sabin Medicina Diagnóstica \| Instagram @sabinmedicinadiagnostica \| Facebook Sabin Medicina Diagnóstica \| **Responsibilities and Duties** * Plan and manage team work, defining work routines, customer engagement techniques, and strategies to meet goals and deadlines. * Supervise all administrative routines of the team, including courier services, messengers, transportation, notary services, cleaning, third-party contractors, equipment maintenance, furniture, facilities, etc. * Be accountable for team goals and results, developing advancement plans and continuous improvement initiatives. * Monitor area-specific KPIs, performing dashboard tracking and indicator control spreadsheets. * Plan and develop new projects, where applicable. * Share knowledge, information, and goals across the entire team. * Manage unit-level financial activities. * Maintain relationships with customers, the market, and physicians. * Conduct local market mapping and establish partnerships with companies focused on customer acquisition and retention. * Manage organizational climate within the team, providing employees with a healthy, productive work environment and delivering respectful feedback. * Report cases of underperformance to HR management. * Develop new leaders and conduct dismissals jointly with HR, where applicable. * Ensure compliance with company policies and regulations by the team. * Propose continuous improvement actions. * Supervise payer source rules, fee schedules, and system information related to patient care. Supervise guide verification. Analyze reasons for claim denials. Conduct training related to customer service processes. Supervise and monitor implementation and execution of standardized processes within the quality management system. Participate in internal and external audits. Execute action plans for continuous process improvement. * Serve all internal and external customers courteously, respectfully, and efficiently. * Supervise payer source rules, fee schedules, and system information related to patient care. * Supervise guide verification. * Analyze reasons for claim denials. * Conduct training related to customer service processes. * Supervise and monitor implementation and execution of standardized processes within the quality management system. * Participate in internal and external audits. * Attend 100% of trainings scheduled by the organization. * Preserve and safeguard company assets. * Understand the company’s vision and mission. * Comply with company and departmental regulatory standards. * Uphold ethics and discipline within the company. * Apply 5S practices. * Perform other tasks related to those described above, at the discretion of the immediate supervisor. **Requirements and Qualifications** * Completed undergraduate degree in Administration, Human Resource Management, or related fields; * Experience in public-facing roles. * Experience in team management and customer service within the healthcare sector; * Basic knowledge of Biosafety; * Knowledge of Health Insurance Agreements and Sample Collection Protocols. **Additional Information** Working hours: 44 hours per week * **Daily-life benefits:** Transportation Allowance or Fuel Assistance; Meal Allowance or Food Voucher; * **Health and Well-being benefits:** Health and Dental Plans; Extended Maternity and Paternity Leave; Life Insurance; * + *Benefits are subject to change.*